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                                                                        Informational Letters
                                                                        If you have a question concerning your rights or obligations, 
 m i s s o u r i                                                        or the Department’s opinion as to how the law applies to a 
                                                                        specific situation, you have the right to request a non-binding tax 
t a x p a y e r                                                         assistance letter from the Department by writing the Department 
                                                                        of Revenue, P.O. Box 854, Jefferson City, MO 65105-0854.

                                                                        Binding Letter Rulings
                                                                        If you have a question concerning your rights or obligations 
                                                                        as they pertain to a specific set of facts and you would like a 
     ill of ights                                                       legally binding ruling on your question, you may request that 
B    r                                                                  the Department provide you with a binding letter ruling, which 
he purpose of this Bill of Rights is to inform you, the                 is a written interpretation of the law as it pertains to your specific 
TMissouri taxpayer, of your rights under Missouri laws.                 set of facts. However, you will need to follow the Department’s 
Missouri statutes include strong incentives for voluntary               regulation that specifies the requirements for requesting binding 
                                                                        letter rulings (see 12 CSR 10-1.020).
tax compliance, but at the same time, provide taxpayers 
protection against inappropriate tax  collection  efforts.              Tax Clearances
The General Assembly constructed these laws to promote                  If, for any reason, you need a certificate of tax clearance or a 
fairness, confidentiality, and consistency in application.              certificate of no tax due for your account, you may request a 
The Department of Revenue’s (Department) goals go                       clearance from the Department and expect the Department 
                                                                        to act on the request in a timely and efficient manner. If the 
beyond honoring your statutory rights. Our primary goal is 
                                                                        requested clearance cannot be issued, you have the right to 
to treat each and every taxpayer fairly, professionally, and            know what tax reports and payments are required in order for the 
courteously.  To this  end,  good  public relations  is  one  of        clearance to be issued. Tax Clearance Requests should be sent to 
the job components of every position. We expect our                     the Department of Revenue, P.O. Box 3666, Jefferson City, MO 
employees to deal with taxpayers in a polite, respectful                65105-3666.
manner, and, at the same time, try to answer questions or 
resolve any problems as quickly as possible.                            Compelled to Testify
                                                                        If you are ordered by subpoena by the Department to testify for 
                                                                        any reason, you should know that the information obtained from 
General Rights                                                          your testimony cannot be used to criminally prosecute you for 
                                                                        violating the same Missouri law.
Payment of Only the Least Tax Due
You have the right to plan and arrange your finances in such a          Legal Representation
manner that you will pay the least amount of tax due under the          Individuals are not required to have legal representation in 
law.                                                                    proceedings before the Administrative Hearing Commission 
                                                                        (AHC) (Missouri’s “tax court”). The AHC hears appeals of the 
Courtesy and Consideration                                              Department’s final decisions and other actions. However, if you 
You have the right to be treated fairly, with courtesy and              desire, you may have your accountant or attorney represent you 
consideration at all times by employees of the Department. You          during audit procedures, or have legal representation at any 
have the right to know the name or identifying number of the            hearing or proceeding involving the Department. You must 
employee who is assisting you. If you feel you are not receiving        execute a written Power of Attorney (Form 2827) if you will not 
courteous service from a De partment employee, you have the             be present.
right to speak with the em  ploy ee’s supervisor.
                                                                        Fax Communications
Privacy and Confidentiality                                             Whenever you are required to send a notice to the Director 
You have the right to have your personal and financial                  of Revenue by United States mail, you may substitute the 
information kept confidential. You can feel secure in knowing           written notice with an electronic facsimile transmission, 
the Department will only disclose tax information to other state        commonly known as a fax. The fax shall be construed as 
and federal agencies as provided by law.                                adequate notice if otherwise timely sent. A notice being served to 
                                                                        the director by fax must be transmitted to fax number (573) 751-
Information and Assistance
                                                                        7150.
You have the right to information and assistance in complying with 
the tax laws. If you need information and Missouri tax laws, you may    Audits
access the Missouri Statutes at https://revisor.mo.gov/main/Home.aspx.  Department audits will be conducted at a reasonable 
To make sure that Department representatives give accurate and          place and time. You will be given reasonable notice of an 
courteous answers, a second representative sometimes monitors           upcoming audit. Before or during the initial interview, the 
telephone calls. If you need additional information, visit              auditor will explain the audit process. The Department’s tax 
http://www.sos.mo.gov/adrules/csr/csr.asp to view regulations online.   auditors are not compensated based upon the dollar amount of 
                                                                        their audit assessments or collections.



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Recovery of Legal Expenses                                              Appeal of Administrative Hearing Commission’s Findings
If a court or the Administrative Hearing Commission decides             Once you have exhausted your appeals through the administrative 
in your favor in a proceeding versus the Department, you may            channels explained above, you may take your appeal to the state 
apply to the court or commission for recovery from the state of         court system. Again, however, you must file your appeal with the 
reasonable legal fees you incurred. How ever, you are entitled to       appropriate state court within 30 days of the Final Determination by 
this recovery of fees only if the court or commission determines        the Administrative Hearing Commission.
the position of the Department was vexatious or not substantially 
justified.                                                              Statute of Limitations on Deficiencies
                                                                        You will not be sent an Assessment of Unpaid Tax for additional 
Erroneously Filed Liens                                                 payment of income taxes more than three years after the date 
If the Department erroneously files a lien against your property,       you filed the return or the due date, whichever is later. However, 
you may request that the Department release the lien, request           there are three exceptions to this general rule: 1) If you fail to 
expungement  of  the  lien  from  the  county  recorder’s  records,     amend your Missouri return and pay any additional tax due, plus 
and notify any creditors who were affected by the Department’s          applicable interest within 90 days after a federal adjustment, the 
actions.                                                                Department can bill you later than three years after the original 
                                                                        return was filed; 2) If you omit more than 25 percent of your 
                                                                        Missouri adjusted gross income, the Department can take up to six 
Income Tax                                                              years to bill you for the additional tax, interest, or additions to tax; 
Abatement of Erroneous Tax                                              3) If you fail to file a return or file a fraudulent return, there is no 
You may petition the Department to abate any tax due that               time limitation for the Department to bill you for the tax, interest, 
was erroneously or illegally assessed.  Individual income tax           and additions to tax.
petitions must be submitted in writing and mailed to:  Missouri 
Department of Revenue, P.O. Box 385, Jefferson City,                    Refunds
MO 65105-0385.  Corporation income tax petitions must be                Refund Claims
submitted in writing and mailed to:  Missouri Department of             The Department has the duty to refund any overpayment of 
Revenue, P.O. Box 3365, Jefferson City, MO 65105-3365.                  income tax due. If you believe you are due a refund, you may 
                                                                        file  an amended return and request a refund,  provided you 
Extension of Time                                                       file the amended return within three years of the filing of the 
If, for good cause, you need additional time to file your Missouri      original return or within two years of the date the tax was paid 
income tax return, you may file an extension (Form MO-60,               or within one year and 90 days from the Final Determination 
Application for Extension of Time to File for individual income         by the Internal Revenue Service. Upon receipt of a request for 
tax or Form MO-7004, Application for Extension of Time to               refund, the Department will review the return and notify you of its 
File for corporate income) of up to six months. Additionally, if        decision or findings.
you have been granted an extension of time to file your federal 
income tax return by the IRS, you also receive an equal extension       Protest of Denied Claim
of time to file your Missouri return. In all cases, however, the        If your claim for a refund is denied, you may dispute the denial 
extension of time to file does not extend the time to pay.  You         by  filing an official  protest  with the  Department.   However, 
will be responsible for paying any additions to tax for failure to      you must file the protest within 60 days of the denial. At that 
pay and interest accrued during the period.                             time, the Department will reconsider the claim, make a Final 
                                                                        Determination and notify you of its findings and the basis of the 
Deficiencies                                                            decision.
Reason for Underpayment
If you are sent a billing (Notice of Adjustment) by the Depart ment     Appeal of the Department’s Decision
requesting either an initial payment or an additional payment for       If you are still not satisfied with the Department’s decision, you may 
income taxes, you have a right to know why the Department has           seek a review of your case by the Administrative Hearing Commission 
determined you owe the amount billed.                                   (AHC), which is not part of the Department However, you must file 
                                                                        your appeal with the AHC within 30 days of the date you were sent 
Protest of Deficiency                                                   the Final Determination by the Department.
If you do not respond to the Notice of Adjustment, you will be 
issued an Assessment of Unpaid Tax by certified mail. You may           Appeal of Administrative Hearing Commission’s Findings
dispute  the  amount  assessed  you  in  an  Assessment  of  Unpaid     Once you have exhausted your appeals through the administrative 
Tax by filing an official protest with the Department within 60         channels explained above, you may take your appeal to the state 
days (150 days if outside the U.S.) of the date you were sent the       court system. Again, you must file your appeal within 30 days of the 
notice. If you dispute the amount assessed, the Department will         Final Determination by the Ad min is tra tive Hearing Commission.
reconsider the proposed  deficiency,  and  render a Final               Interest on Overpayments
Determination notifying you of the findings of fact and the basis of    You will receive interest from the Department on any 
the Final Determination.  Your protest may also include a request       overpayment of the individual  income tax due  for  a filing 
for an informal hearing.                                                period if the Department does not refund to you the amount 
Appeal of the Department’s Decision                                     overpaid within 45 days of the date you file your return. You 
If you are still not satisfied with the Department’s decision, you may  will receive interest on any overpayment of corporation income 
seek a review of your case by the Administrative Hearing Commission     tax due for a filing period if the Department does not refund to 
(AHC), which is not part of the Department. However, you must file      you the amount overpaid within 120 days of the date you file 
your appeal with the AHC within 30 days of the date you were sent       your return, the original due date, or the extended due date,  
the Final Determination by the Department.                              whichever is later.

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                                                                       Informal Review
Sales & Use Tax                                                        You may request the Director of Revenue conduct an 
Prompt Issuance of Sales Tax License                                   informal review of the additional assessment. You must request 
If you are required by law to have a sales tax license, you will be    this informal review within 60 days from the date you were sent 
issued that license within ten working days of the time you submit     the assessment. A request for an informal review does not extend 
a correctly completed application, bond, and pay any past due tax,     or affect the 60 days within which you may file an appeal with 
penalty, interest, or additions to tax you may owe.                    the Administrative Hearing Commission.
Operating Without a Sales Tax License                                  Appeal of Administrative Hearing Commission’s Findings
If you are a seller making retail sales without a sales tax license,   Finally, once you have exhausted your appeals through the 
you should know you are committing a misdemeanor and you               administrative process explained above, you may take your 
could be subject to a penalty of $500 for the first day and $100       appeal to the state court system. Again, you must file your appeal 
per day thereafter up to a maximum of $10,000.                         within 60 days of the decision by the Administrative Hearing 
                                                                       Commission.
Release of Bonds
If you have shown satisfactory tax compliance for one year, you        Interest on Protest Payments
may request to have your original sales tax bond released or           If a court or the Administrative Hearing Commission decides 
refunded to you.                                                       in your favor in a proceeding versus the Department, you may 
                                                                       recover from the Department all sales or use tax payments made 
Extension of Time                                                      under protest. You will receive interest from the Department on 
If,  for good cause,  you  need  additional  time  to  pay  sales tax  the protest payments.
owed, you may request an extension of up to 60 days to make 
payment. However, you will be responsible for paying any               Collection Procedure
interest accrued during the period.
Correction of Returns                                                  Administrative Dissolution of Corporate Charter
You should correct any accidental  errors or  omissions                If a corporation fails to file its annual registration reports; fails 
discovered in a sales tax return. Many errors may be corrected on      to file or pay its annual corporate income or franchise tax; 
an amended return. You will, however, be subject to interest and       fails to pay any final assessment of employer withholding or 
additions to tax if an error resulted in an underpayment.              sales and use taxes; acquires its franchise through fraud; has 
                                                                       continued to exceed or abuse the authority granted to it by law 
Refund Claims                                                          or has continued to violate any section(s) of the criminal code of 
If you believe the Department owes you a refund for                    the State of Missouri after written demand to discontinue, it shall 
overpayment of sales or use tax, you may file a claim for refund.      have its corporate rights and privileges forfeited.
However, you must file the claim within ten years of the date 
of the original return or the date paid, whichever is later. Upon      Liability of Responsible Parties for Corporate Debts
receipt of a claim for refund, the Department will consider the        Liability for sales, use, and employer withholding tax 
claim and notify you of its decision or findings.                      delinquencies may be assessed against responsible corporate 
                                                                       officers and employees of a corporation, whether the corporation  
Statute of Limitations on Additional Assessments                       is in good standing or has been dissolved. This assessment of 
In general, you will not be sent a notice of additional assessment     the responsible parties is imposed if the sales, use, or employer 
of sales or use tax more than three years after the date you filed     withholding tax assessment against the corporation is final.
the return or the due date, whichever is later. If, however, you 
did not file a return at all, or you filed a fraudulent return, you    Offer in Compromise
may be sent a notice of additional assessment at any time.             If you do not have sufficient funds, assets or means available 
                                                                       to pay certified delinquent taxes (individual income, corporate 
Petition for Reassessment                                              income or franchise, employer withholding and sales or use taxes) 
You may dispute any additional amount of sales or use tax              you may request an Offer in Compromise (OIC) by submitting a 
assessed by petitioning the Department for a reassessment.             letter to the Department.  The offer must include a proposal to 
However, you have a 60 day time limit to appeal the assessment         pay a sum of money.  Missouri law provides three reasons as a 
to the Administrative Hearing Commission (see below), and your         basis for an OIC: doubt as to collectibility, doubt as to liability, 
petition  to  the  Department  for  reassessment  does  not  extend    or to promote effective tax administration.  Further information, 
this time limit. Upon receipt of a petition for reassessment, the      including Form MO-656 Missouri Offer in Compromise Form, may 
Department will reconsider the additional assessment, make a           be obtained at: dor.mo.gov/forms/MO-656.pdf.
determination, and notify you of its decision.
                                                                       Income Tax Collection
Appeal of the Department’s Decision                                    Listed  below  are  the  civil  collection  procedures  for  individual 
If you are not satisfied with the Department’s additional              income, corporation income and employer withholding tax 
assessment, you may seek a review of your case by the                  deficiencies. The Notice of Adjustment is the first notification of a 
Administrative Hearing Commission (AHC), which is not part             deficiency. You have 60 days from the date of the second notice, 
of the Department. You must file your request for review with          called the Assessment of Unpaid Tax, to request a redetermination 
the AHC within 60 days of the date you were sent the notice of         by the Department. If you do not request a redetermination within 
additional assessment by the Department. Your request for review       the 60 day period, the assessment becomes final. You may arrange 
may be sent to Administrative Hearing Commission, PO Box               to pay the  deficiency at any stage of the collection process.
1557, Jefferson City, MO 65102-1557.

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(Some delinquencies may be referred to a professional collection    Tax, to request a reassessment or appeal the assessment to the 
agency. Missouri statutes also provide for a 100 percent penalty    Administrative Hearing Commission. If you do not appeal or 
(for employers) and criminal prosecution of willful attempts to     request a reassessment within the 60 day period, the assessment 
evade or defeat the income tax.)                                    becomes final. You may, however, pay the assessment at any stage 
                                                                    of the collection process.
Sales and Use Tax Collection
Listed below are the civil collection procedures for sales and use  (Some delinquencies may be referred to a professional 
tax assessments. The Balance Due Notice or Non Filer Notice         collection agency. Missouri statutes also provide for a 100 
is the first notification of a deficiency. You have 60 days from    percent civil penalty and criminal prosecution of willful attempts 
the date of the second notice, called the Assessment of Unpaid      to evade or defeat state sales or use tax.)

                  Business Tax Notices                                                Individual Income Tax and  
                                                                                      Corporate Tax Notices
                  Balance Due Notice or  
                  Non Filer Notice                                                    Balance Due Notice,  
                                                                                      Adjustment Notice-Underpaid, or 
                                                                                              Non Filer Notice 
                  Assessment of Unpaid Tax
                                                                                      Assessment of Unpaid Tax

                  10 Day Demand of Notice                                             10 Day Demand Notice

                  Notice of Intent to Offset                                          Notice of Intent to Offset

                                                                                      Administrative Judgement or Lien
                   Administrative Judgement or Lien
                                                                                              Garnishment 
                  Garnishment 
                                                                                      Referral to Prosecuting
                                                                                      Attorney or Collection Agency
                  Revocation of Sales Tax License

                  Bond Forfeited

                   Referral to Collection Agency

Taxpayer Services
Department of Revenue                                               Delinquent Taxes: 
Harry S Truman State Office Building                                  (573) 751-7200
301 W. High St., P.O. Box 854                                       Field Compliance: 
Jefferson City, MO 65105-0854                                         (573) 751-3736
Taxation Division:
  Individual Income Tax: (573) 751-3505
  Sales or Use Tax: (573) 751-2836
  Miscellaneous Business Taxes: (573) 751-2326
  Corporation Income Tax: (573) 751-4541
  Motor Fuel: (573) 751-2611
  Registration: (573) 751-5860
  Employer Withholding Tax: (573) 522-0967

Individuals with speech or hearing impairments may reach a voice user through the Dual Party Relay Service. TTY (800) 735-2966.

                                                                                                                   Form 3097 (Revised 06-2021)
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