What is Unemployment 

  Insurance? 
                                                                                                  
Unemployment Insurance (UI) is a temporary 
income assistance program for Massachusetts 
workers who have lost their jobs through no                                                        To Massachusetts Workers: 
fault of their own, and are: 
 Able to work                                                                                     How to File a Claim  
 Available for work, and  
 Actively looking for work                                                                        for Unemployment 
Funding for UI benefits comes from quarterly 
contributions paid by the state’s employers to                                                     Insurance Benefits 
the Department of Unemployment Assistance 
(DUA). Employees do not contribute to 
unemployment insurance. 

                                                                                                  To Massachusetts employers: 
When should you apply                                                                             Under the state’s Employment and Training 

  for UI benefits?                                                                                Law, M.G.L Chapter 151A, you must provide  
                                                                                                  a copy of this pamphlet as soon as practicable, 
If you have been separated from work, or your                                                     but no more than 30 days, from the last day  
hours have been reduced, you should file a                                                        the employee performed compensable work. 
claim for UI benefits during your first week of                                                   You must provide this pamphlet to each of  
total or partial unemployment. Your claim will                                                    your employees who is separated from work, 
begin on the Sunday of the calendar week in                                                       permanently or temporarily. Please complete  
which your claim is filed. This date is known as                                                  the information below: 
the effective claim date.  
                                                                                                   
You will not be paid benefits for any week of    Equal opportunity employer program               __________________________________ 
unemployment preceding the effective date        Auxiliary aids and services are available        Employer name 
of your claim.                                   upon request to individuals with disabilities.    
                                                 For hearing-impaired relay services, call 711.   __________________________________ 
                                                                                                  Mailing address   
Important note:                                                                                    
You may request benefits only if you are                                                          ___________________________________ 
in the United States, its territories, or                                                         Phone number  
Canada. You should not request benefits                                                            
for any week you are outside the United                                                           __________________________________ 
States, its territories, or Canada. 
                                                 Form 0590-A  Rev. 6-17                           Federal employer ID number  

                                                  Information Needed 

                                                          to File a Claim 

                                               To  apply  for  unemployment,  you  need  to 
                                               provide  personal  information  including  your 
                                               Social  Security  number,  birth  date,  home 
                                               address, email address, and phone number.   

                                               You  also  need  information  about  your 
    Apply Online                               employment  history  from  the  last  15  months,   Apply by Phone 
                                               including: 

To file your new UI claim or reopen an                                                           To file your new UI claim or reopen an 
                                                 Names of all employers, plus addresses 
established claim online, visit our website       and phone numbers                              established claim by phone, you can: 
at: www.mass.gov/dua. 
                                                 Reasons for leaving those jobs                  Schedule a callback from the TeleClaim 
1.  Select UI Online for claimants. 
                                                 Work start and end dates                         Center by visiting our website at: 
2.  Select Apply for Benefits.                   Recall date (if you were laid off but have       www.mass.gov/dua and selecting 
3.  Create a UI Online account or                 a set date to return to work)                    Telephone Services. 
    login to an existing account.               
                                               You may need additional information in certain     Call the TeleClaim Center at  
4.  Complete all the information               situations:                                         (617) 626-6800 or toll-free at  
    requested and submit your                                                                      (877) 626-6800. Please adhere  
    application. 
                                                 If you are not a U.S. citizen — your Alien       to the call-in schedule below. 
5.  Be sure to include your phone number          Registration number or verification that 
    and email address to make it easier for       you are legally allowed to work in the 
    us to contact you if there are                United States.                                   The TeleClaim Center is available  
    questions about your application.            If you have dependent children — their           8:30 am to 4:30 pm,  
                                                  birth dates and Social Security numbers          Monday through Friday. 
                                                 If you’re in a union — your union name 
    UI Online is available 5:00 am                and local number 
                                                 If you were in the military — your DD-214      Last digit of your Social  Assigned day to call  
    to 10:00 pm, 7 days a week.                                                                  Security Number: the TeleClaim Center: 
                                                  Member 4 form. If you don’t have it, you 
                                                  can request your DD-214 online at 
                                                                                                   0, 1                Monday 
                                                  www.dd214.us.    
                                                 
Need Help?                                                                                         2, 3                Tuesday 
If you have any questions concerning your 
                                                                                                   4, 5, 6             Wednesday 
eligibility or need assistance filing a claim,  To receive payments by direct deposit, you’ll 
                                                need your bank name, account number and 
please review the frequently asked questions    routing  number.  Otherwise,  DUA  will  send      7, 8, 9             Thursday 
or schedule a callback from the TeleClaim 
                                                you a debit card. 
Center on our website at: www.mass.gov/dua.                                                        Any last digit      Friday