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Appeals Procedures Sales and Use Taxes and Special Taxes and Fees
Enlarge image | Appeals Procedures Sales and Use Taxes and Special Taxes and Fees |
 Enlarge image | Who should read this publication? This publication provides general information about appeals procedures for sales and use taxes and for the numerous other business taxes and fees administered by the California Department of Tax and Fee Administration (CDTFA). We use the term “special taxes and fees” to refer to the business taxes and fees administered by CDTFA other than sales and use taxes. Page 23 lists all special taxes and fees administered by CDTFA. |
 Enlarge image | Table of Contents Introduction ......................................................................................... 2 Appealing a Determination of Taxes or Fees Due .......................................... 4 Filing a Claim for Refund ...................................................................... 10 Filing an Action in Court ....................................................................... 13 Appealing a Finding of Successor’s Liability .............................................. 14 Other Types of Appeals ........................................................................ 15 Proposing a Settlement of a Disputed Tax or Fee Liability ............................... 17 Offer in Compromise ........................................................................... 20 If You File a Bankruptcy Petition .............................................................. 21 For More Information ........................................................................... 22 Please note: The information in this publication is intended to be accurate as of its date of publication. As with all laws and regulations, those governing appeals are subject to change, and if there is a conflict between information in this publication and the laws or regulations, the applicable laws and regulations are controlling. To ensure that you have the most current information, please contact the CDTFA office responsible for your tax or fee account. Page i |
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Introduction
If you disagree with a decision regarding your liability for taxes or fees, you can usually dispute that decision
by filing a timely appeal. The majority of appeals are resolved after discussions with staff of CDTFA’s Business
Tax and Fee Division. If your appeal is not resolved by those discussions, you may be able to appeal to CDTFA’s
Appeals Bureau and then, if necessary, to the Office of Tax Appeals, an independent state agency created to
hear such appeals.
Points to Remember
• You may challenge an assessment for a tax or fee by submitting an appeal within the time limits set forth by law.
You do not lose this right even if you initially agreed that the tax or fee is due, as long as you timely file your
appeal. If you pay a tax or fee without appealing the assessment, you may still dispute the tax or fee by filing a
claim for refund within the time limits set forth by law.
• There are several steps involved in the appeals process. In some cases, an appeal can be referred back to a
prior step. As a result, you may go through some steps in the appeals process more than once.
• You may also seek a settlement of certain liabilities and claims for which you have a pending appeal (see
page 17, Proposing a Settlement of a Disputed Tax or Fee Liability).
• If you file an appeal, it is very important that you carefully read all notices and letters sent by CDTFA. Your
appeal may be denied if you do not respond within the time limits stated in the notices and letters sent to you.
If a filing deadline occurs on a Saturday, Sunday, or state holiday, it is extended to the next business day. For
purposes of determining whether you have met a required deadline for documents you mail to CDTFA, the date
of the postmark will be regarded as the filing date. All time periods described in this publication are calendar
days, not business days.
• Even if you appeal an assessment, interest will continue to accrue on any assessed tax or fee that is not paid,
so, to stop the accrual of interest, you may want to pay some or all of the assessed tax or fee while your appeal
is pending (see A Note About Interest, on the next page). You have the authority to indicate how you would
like your payment to be applied. Your payment of an amount of assessed tax or fee disputed by your pending
appeal will not be regarded as a concession that the amount paid was due.
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Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020
Make Sure You Have Complete and Current Information Gifts from Taxpayers
There may be minor differences between the procedures for sales CDTFA employees are prohibited
and use tax appeals and the procedures for special tax and fee from soliciting or accepting, directly
appeals. In addition, other state agencies may be involved in or indirectly, any gift, gratuity, favor,
the appeals process for certain special taxes and fees. If you entertainment, loan, or any other thing
have procedural questions, you should call the CDTFA unit that of monetary value from a person or
administers the specific tax or fee rather than relying solely on this entity that the CDTFA employee knows
publication (see contact information on pages 24 through 25). or has reason to believe:
You may also obtain a copy of the applicable laws, regulations, or
• Has or is seeking to obtain
CDTFA publications that apply to your specific tax or fee online at
contractual or other business or
www.cdtfa.ca.gov, or by calling our Customer Service Center at
financial relations with CDTFA; or
1-800-400-7115 (CRS:711).
• Conducts business or other activities
A Note About Interest that are regulated or monitored
Interest continues to accrue on the amount of the taxes or fees due by CDTFA under circumstances
while your appeal is pending. You can stop interest from accruing by from which it reasonably could
paying the assessed taxes or fees. In deciding whether to pay some be substantiated that the gift was
or all of such taxes or fees while your appeal is pending, you may intended to influence the employee
wish to consider that the interest rate CDTFA pays on refunds (often in his or her official capacity, or was
called “credit interest”) is significantly lower than the interest rate you intended as a reward for any official
must pay on amounts you owe CDTFA. For example, the interest rate action performed by the employee.
charged on unpaid taxes or fees for the period July 1, 2012, through
December 31, 2016, is six percent per year while the credit interest
rate paid on refunds for the same period is zero percent; the interest
rate charged on unpaid taxes or fees for the period July 1, 2017,
through June 30, 2018, is seven percent per year while the credit
interest rate paid on refunds for the same period is one percent per
year. Interest rates may change every six months.
If CDTFA grants a refund and the credit interest rate exceeds zero
percent, CDTFA usually pays credit interest on the amount of tax or
fee refunded to you, unless it concludes that the overpayment was
intentional or careless.
Please refer to the law and regulations for the specific instructions
and interest calculation methods that apply to your situation.
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Appealing a Determination
of Taxes or Fees Due
If an audit finds that you have underpaid taxes or fees or if CDTFA otherwise determines that you owe additional
amounts, CDTFA will send you a billing called, for most taxes and fees, a Notice of Determination or a Notice of
Jeopardy Determination. The notice will state the amount of tax or fee and penalty due, plus the amount of interest that
has accrued on the tax or fee due. If you do not agree with the amounts shown, you may appeal by filing a petition for
redetermination (see next section), or you may pay the amount due and file a claim for refund (see page 10, Filing a
Claim for Refund).
Information about the audit process is included in publication 76, Audits, which is available online at www.cdtfa.ca.gov
or by calling our Customer Service Center at 1-800-400-7115 (CRS:711).
Petition for Redetermination
Filing Deadline
An appeal of a Notice of Determination is called a petition for redetermination (petition). You must wait for the Notice
of Determination to be issued before you file a petition; an appeal filed before the Notice of Determination is issued
is not a valid petition. Generally, you have 30 days from the date the Notice of Determination was mailed to you to
file a petition. If you do not file a petition before the filing deadline, your liability will be final and will be due and
payable. An appeal filed after the filing deadline is not a valid petition. However, if you miss the filing deadline, you
may still appeal the liability by paying the tax or fee determined to be due and then filing a timely claim for refund (see
page 10, Filing a Claim for Refund).
For information on responding to a Notice of Jeopardy Determination, see page 16, Appealing a Jeopardy
Determination.
Content of Your Petition
Your petition should include your tax or fee program account number and must:
• Be in writing.
• Identify the amount(s) you wish to dispute, if known (you may dispute all or part of the amount assessed by the
Notice of Determination).
• State the specific grounds or reasons you believe you do not owe the tax or fee; and
• Be signed by you or your authorized representative.
Your petition may include a request for an appeals conference, which, if necessary, would be held by CDTFA’s
Appeals Bureau.
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Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020
Your petition may also include a request that your case
be considered under CDTFA’s Administrative Settlement
Program. Review under the Settlement Program is confidential
and will not affect your appeal rights. See page 17,
Proposing a Settlement of a Disputed Tax or Fee Liability, for
additional information regarding the Settlement Program.
Although you do not need to use a specific form for your
petition and can, for example, submit your petition by letter,
CDTFA provides a form you may use, CDTFA-416, Petition
for Redetermination, a copy of which is included in this
publication and is available online at www.cdtfa.ca.gov. You
may also complete and file your petition online through your
account on CDTFA’s website at www.cdtfa.ca.gov. A petition
properly completed and submitted through your online
account is regarded as satisfying the requirements that your
petition be in writing and be signed.
Filing Your Petition
Unless you file your petition through your online account on Review by the Business Tax and Fee
CDTFA’s website, you will need to mail, email, or fax your petition Division
to CDTFA. The Business Tax and Fee Division (BTFD) will
If you are filing a petition to dispute a Notice of Determination for send you a letter confirming receipt of your
sales and use tax, email your petition to petition. BTFD may request that you provide
BTFDPetSection@cdtfa.ca.gov, or fax your petition to evidence to support your position. You may
1-916-324-0678, or mail your petition to: amend your petition to state additional grounds
for disputing the determination while your
Petitions Section, MIC:38
appeal is pending before CDTFA.
California Department of Tax and Fee Administration
PO Box 942879 After reviewing your petition and the evidence
Sacramento, CA 94279-0038 you provide, BTFD will notify you by letter of
its conclusions. If BTFD concludes that your
If you are filing a petition to dispute a Notice of Determination for
petition should be denied in whole or in part and
a special tax or fee, email your petition to adab@cdtfa.ca.gov, or
you had not previously requested an appeals
fax your petition to 1-916-323-9497, or mail your petition to:
conference, the letter will ask whether you want
Appeals and Data Analysis Branch, MIC:33 an appeals conference; if you had previously
California Department of Tax and Fee Administration requested an appeals conference, the letter may
PO Box 942879 ask that you confirm your request. If you do not
Sacramento, CA 94279-0033 agree with BTFD’s conclusions and you wish to
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 Enlarge image | Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020 pursue your appeal to the next level, it is very important that you respond to BTFD’s letter within 30 days to request an appeals conference or to confirm your prior request, if applicable. Otherwise, if you do not timely request an appeals conference or, if asked to do so, confirm a prior request, a Notice of Redetermination will be issued to you based on BTFD’s conclusions and your appeal will end. The Appeals Conference If you dispute BTFD’s conclusion and have requested an appeals conference (and have confirmed that request if asked to do so), your case will be referred to the Appeals Bureau for an appeals conference to be held by an Appeals Bureau attorney or auditor who has had no prior involvement with your case. BTFD will mail you a letter to notify you when it refers your case to the Appeals Bureau, and will include with that letter a Verification of Appeals Conference form, which you will be asked to complete and return within 15 days. The information requested on the form includes your current address, the name and address of your representative (if you have one), and your preferred location for the appeals conference. Unless you specify a different location, the appeals conference will generally be held in the CDTFA office that prepared your audit. You may use the form to request expedited scheduling of your appeals conference, which is discussed in the next section. More information about appeals conferences is included in publication 142A, Appeals Conferences, which is available online at www.cdtfa.ca.gov or by calling our Customer Service Center at 1-800-400-7115 (CRS:711). Appeals Conference Scheduling and Notification After receiving your case, the Appeals Bureau will schedule your appeals conference. The length of time it takes for the Appeals Bureau to schedule an appeals conference varies. Upon scheduling the appeals conference, the Appeals Bureau will mail a Notice of Appeals Conference to inform you of the date, time, and location of your appeals conference. The Notice of Appeals Conference will be mailed to you at least 45 days before the date of your appeals conference. You can expedite the scheduling of your appeals conference by submitting a written request for expedited scheduling that indicates you agree to do one of the following: • Attend an appeals conference at CDTFA’s Headquarters office in Sacramento or at an office in Southern California designated by the Appeals Bureau; • Attend a video conference from certain CDTFA offices equipped with video conferencing capabilities; or • Participate in the appeals conference via telephone. If you request expedited scheduling and agree to one of these three types of conferences, the Appeals Bureau will schedule your appeals conference and mail the Notice of Appeals Conference to you within 60 days of receiving your request. The Notice of Appeals Conference may be sent to you less than 45 days before the date of your appeals conference, but will not be sent to you less than 21 days before the date of your appeals conference unless you consent to a shorter period. Page 6 |
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Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020
The Appeals Bureau will include a Response to Notice of Conduct of the Appeals Conference;
Submissions
Appeals Conference form with your Notice of Appeals
Conference, and will request that you confirm your The appeals conference is intended to be an informal
attendance at the appeals conference by completing and discussion of relevant facts and applicable law
returning the form within 15 days. You may also indicate concerning your appeal. The representative(s) of BTFD
on the response form that you waive your appearance will be present, and where another state agency is a
at the appeals conference (meaning that you still dispute party to the dispute, the representative(s) of that agency
the liability but do not wish to make a presentation at the may also be present. Rules of evidence are not strictly
appeals conference). If you waive your appearance at followed. The purpose of the appeals conference is for
the appeals conference, or if you otherwise fail to appear you and BTFD to present your respective arguments
for the appeals conference, the appeals conference and supporting evidence to the Appeals Bureau.
will be held as scheduled in your absence, and the While you may submit written arguments and
representative(s) of BTFD (and other state agency, if documentary evidence during the appeals conference,
applicable) will be permitted to make a presentation at we strongly encourage you to submit your written
the appeals conference in your absence. arguments and documentary evidence before the
appeals conference. For example, you can include
Recording Your Appeals Conference
your written arguments and documentary evidence
If you would like to record the appeals conference, you
when you return your completed Response to Notice of
must check the appropriate box on the Response to Notice
Appeals Conference form. If you provide the Appeals
of Appeals Conference form and provide a copy of the
Bureau your written arguments and documentary
recording or transcript to the Appeals Bureau and to BTFD
evidence in advance of the appeals conference, the
(and other state agency, if applicable). The recording and
Appeals Bureau will be better prepared to understand
the providing of copies is at your own expense. While
and consider your position during the appeals
the Appeals Bureau generally does not record appeals
conference.
conferences, if it decides to do so, it will notify you prior to
the appeals conference and will provide you a copy of the
recording or transcript at no expense.
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 Enlarge image | Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020 You may submit written arguments and documentary evidence after the appeals conference only with the consent or at the request of the Appeals Bureau. If you would like to submit additional arguments or documentary evidence, you may, during the appeals conference, request permission to do so. BTFD may also make such a request. If the Appeals Bureau concludes that a party’s request to make an additional submission should be accepted, the requesting party will generally be allowed 15 to 30 days to make the submission. (While a request to make an additional submission is generally granted, the purpose should be to address matters that arise during the appeals conference.) Where a post-conference submission is allowed, the other party is generally allowed 15 to 30 days to make a submission in response. Whether or not you or BTFD asks to submit additional arguments or evidence, the Appeals Bureau may request, during or after the appeals conference, that you or BTFD, or both, submit additional argument or evidence, or provide clarification of the issues in dispute. Appeals Bureau Decision After the appeals conference, the Appeals Bureau will prepare a written decision containing its analysis and conclusion for the resolution of your case. The four basic types of decisions are: (1) that your appeal be granted in full; (2) that your appeal be denied in full; (3) that your appeal be granted in part and denied in part; or (4) that BTFD perform a “reaudit” in accordance with directions set forth in the decision. If the decision orders that your appeal be granted, denied, or granted in part and denied in part, the Appeals Bureau will mail the decision to the parties along with a letter that explains the options for further appeal by each party. If the decision orders BTFD to conduct a reaudit, the Appeals Bureau will mail the decision to the parties along with a letter advising the parties that the Appeals Bureau will write the parties again after receiving BTFD’s reaudit report. When BTFD completes the reaudit, BTFD will provide its reaudit report to the Appeals Bureau, and the Appeals Bureau will then send another letter to the parties summarizing the results of the reaudit and explaining the options for further appeal by each party. Page 8 |
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Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020
If you do not agree with the decision, you have two options for appeal. One option is to submit a written request
for reconsideration to the Appeals Bureau. Such a request must identify the specific issue(s) for which you seek
reconsideration, and must explain the reasons you disagree with the decision. BTFD may also submit a written request
for reconsideration, and if another state agency is a party to the dispute, it too may request reconsideration. A request
for reconsideration must be submitted to the Appeals Bureau within 30 days of the date of the letter explaining each
party’s options for appeal. If a valid request for reconsideration of a decision is submitted to the Appeals Bureau within
the 30-day period, the Appeals Bureau will reconsider the decision and issue a supplemental decision.
Your other option is to appeal the decision to the Office of Tax Appeals (OTA), an independent state agency
established to hear such appeals. You must submit your appeal to OTA within 30 days of the date of the letter from the
Appeals Bureau explaining each party’s options for appeal (the Appeals Bureau letter will explain how). BTFD cannot
appeal an Appeals Bureau decision to OTA, but if another state agency is a party to the appeal, it can appeal to OTA.
If the Appeals Bureau issues a supplemental decision, you have the same two options for appealing the supplemental
decision: within the 30-day period following the date of the Appeals Bureau letter explaining the options for appeal,
you may either submit a written request to the Appeals Bureau that it reconsider the supplemental decision or you
may submit a written appeal to OTA. Note: the Appeals Bureau has the discretion to either accept a request for
reconsideration of a supplemental decision and issue another supplemental decision, or to reject the request. If you
submit a timely request for reconsideration of a supplemental decision and your request is rejected, the Appeals Bureau
will send you a letter advising you of its denial and allowing you 30 days to submit an appeal to OTA.
If there is no timely request for reconsideration or appeal to OTA of an Appeals Bureau decision or supplemental
decision, a Notice of Redetermination will be issued to you based on the decision or supplemental decision and your
appeal will end.
Appeal to OTA
The parties to an appeal before OTA are provided the opportunity to make submissions, to respond to submissions
by the other party, and to present their respective positions to a three-member panel of administrative law judges that
will issue a written decision in the appeal. OTA’s regulations and other information relevant to appeals before OTA
can be found on OTA’s website at www.ota.ca.gov. After OTA issues its decision, the case returns to CDTFA for
issuance of the Notice of Redetermination in accordance with OTA’s decision.
Notice of Redetermination
After the Appeals Bureau (or OTA, if applicable) makes its decision on your appeal of a Notice of Determination or
other assessment, CDTFA will send you a Notice of Redetermination or other appropriate notice. If the notice reflects
that there is an amount due, you must pay that amount even if you disagree. However, once you pay the amount
due, you may proceed to the next step of the appeals process, which is to file a claim for refund. If you do not pay
the tax or fee due by the time the Notice of Redetermination becomes final 30 days after the date it was issued, you
will be charged an additional penalty of ten percent of the outstanding tax or fee due, and applicable interest will
continue to accrue.
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Filing a Claim for Refund
If you paid an amount you believe you did not owe and you want a refund of that amount, you must file a claim for
refund with CDTFA within the time limits set forth by law (see page 11, Filing Period Limitations). This requirement
applies regardless of the reason you paid that amount, whether pursuant to a Notice of Determination, with a return,
or otherwise. If you do not file a timely claim for refund, CDTFA cannot refund any amount you paid.
Form of Claim for Refund
You may be required to use a specific claim form to file a claim for refund of cigarette and tobacco products tax or
to file a claim for refund of diesel fuel tax (see Cigarette and Tobacco Products Tax and Diesel Fuel Tax, below).
Otherwise, you may file a claim for refund by submitting a letter requesting a refund or by submitting a completed
CDTFA-101, Claim for Refund or Credit. To file a claim for refund of use tax paid to the Department of Motor
Vehicles (DMV), you may useCDTFA-101-DMV,Claim for Refund or Credit for Tax Paid to DMV. Copies of both
claim forms are included in this publication and are available online at www.cdtfa.ca.gov.
Your claim for refund must be in writing, must be signed by you or your authorized representative, and must state all
the grounds or reasons you believe that the amount you seek to be refunded was not actually due. Your claim must
specify the reporting period for which you made the payment and the amount of refund being claimed, if known.
Your claim must also include contact information for you or your authorized representative.
Your claim for refund may also include a request for an appeals conference, but you do not have an absolute right to
an appeals conference or to appeal to OTA for a claim for refund (see page 12, If BTFD Concludes That Some or All
of Your Claim Should be Denied).
You may also complete and file your claim for refund online through your account on CDTFA’s website at
www.cdtfa.ca.gov. A claim for refund properly completed and submitted through your online account is regarded
as satisfying the requirements that your claim for refund be in writing and be signed.
Cigarette and Tobacco Products Tax
Distributors requesting a refund of cigarette tax stamps under the Cigarette and Tobacco Products Tax Law must use
forms prescribed by CDTFA on which to file a claim for refund. Contact CDTFA’s Appeals and Data Analysis Branch
for more information (see page 24).
Diesel Fuel Tax
Diesel fuel users, diesel fuel exporters, diesel fuel suppliers, and diesel fuel ultimate vendors must use the forms
prescribed by CDTFA to file a claim for refund. Contact CDTFA’s Appeals and Data Analysis Branch for more
information (see page 24).
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Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020
Where to File Your Claim for Refund Filing Period Limitations
Unless you file your claim for refund through your online The filing deadline for a claim for refund of sales and use
account on CDTFA’s website, you will need to mail, tax, and for a claim for refund of most special taxes and
email, or fax your claim for refund to CDTFA. fees, is the later of the following dates:
Claims for refund of sales and use tax • Three years from the due date of the return for the
period for which the claimed overpayment was made.
If you are filing a claim for refund of sales and use tax,
(For use tax paid to the DMV, this generally means
email your claim for refund to BTFD-ADRS@cdtfa.ca.gov,
three years from the date you applied for registration
fax your claim for refund to 1-916-445-2249, or mail
with the DMV.)
your claim for refund to:
• Six months from the date you made the payment for
Audit Determination and Refund Section, MIC:39
which you seek a refund.
California Department of Tax and Fee Administration
PO Box 942879 • For a payment made pursuant to a determination, six
Sacramento, CA 94279-0039 months from the date the determination became final.
• For a payment collected by CDTFA by an enforcement
Claims for refund of use tax paid to DMV
procedure such as a lien or levy, three years from the
If you are filing a claim for refund of use tax
date of the payment.
paid to the DMV, email your claim for refund to
BTFD-ADRS@cdtfa.ca.gov, fax your claim for refund to Caution: This description of claim filing limitation periods
1-916-324-2491, or mail your claim for refund to: is very general, and is not applicable to all taxes and
fees administered by CDTFA. Please use it only as a
Consumer Use Tax Section, MIC:37
guideline and do not rely solely on it in filing a specific
California Department of Tax and Fee Administration
claim. Please check the appropriate laws and regulations
PO Box 942879
for the specific tax or fee for which you are filing a claim
Sacramento, CA 94279-0037
or contact the CDTFA unit responsible for your tax or fee
Claims for refund of special taxes and fees account (see page 24). If there is a conflict between any
information in this publication and the laws or regulations
If you are filing a claim for refund of a special tax or fee,
governing claim filing limitation periods, the applicable
email your claim for refund to adab@cdtfa.ca.gov, fax
laws and regulations are controlling.
your claim for refund to 1-916-323-9497, or mail your
claim for refund to: Without regard to any other consideration, CDTFA
cannot refund any tax or fee for which you do not file
Appeals and Data Analysis Branch, MIC:33
a timely claim for refund. If you do not file a claim for
California Department of Tax and Fee Administration
refund within the period specified by law, you will have
PO Box 942879
no further recourse with CDTFA to recover overpaid taxes
Sacramento, CA 94279-0033
or fees. To ensure that this does not happen, make sure
See page 23 for a list of the special taxes and fees. to submit your claim for refund within the filing period
limitations.
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 Enlarge image | Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020 Claim for Refund Where Tax or Fee Liability Not Fully Paid If you file a timely claim for refund for a payment applied to a determination that you have not paid in full, the claim for refund will be regarded as covering all subsequent payments applied to that same determination. So, if you file a claim for refund for one or more payments applied to a determination for which the assessed tax or fee is not fully paid, you will not have to file another claim for refund for later payments. However, CDTFA may not act on the claim for refund until you have paid the full amount of tax or fee assessed by the determination. (Where applicable, CDTFA may act on a claim for refund to the extent that the full amount of tax or fee assessed for a complete reporting period has been paid.) Review of Your Claim by BTFD BTFD will send you a letter acknowledging receipt of your claim for refund. During its review of your claim, BTFD may ask you to submit additional information. BTFD will consider your claim, review any information you submit, and then decide whether your claim should be granted in its entirety, granted in part and denied in part, or denied in its entirety. If BTFD Concludes That Some or All of Your Claim Should Be Granted If BTFD concludes that your claim for refund should be granted in whole or in part, a Notice of Refund showing the amount you overpaid will be issued to you. (If BTFD concludes that an amount in excess of $50,000 should be refunded, BTFD must make that conclusion available as a public record for at least ten days prior to its effective date.) The amount the Notice of Refund shows as overpaid will not be paid directly to you if any of that amount must be credited against other amounts you owe to CDTFA or to other state agencies. The amount of the refund that will be paid directly to you will be the amount you overpaid, less any amounts credited against other amounts you owe. If BTFD Concludes That Some or All of Your Claim Should be Denied If BTFD concludes that your claim for refund should be denied in whole or in part, BTFD will send you a letter explaining the reasons for that conclusion. If you disagree with BTFD’s conclusion, you may request an appeals conference with the Appeals Bureau. Granting a request for an appeals conference for a claim for refund is discretionary. An example of a request for an appeals conference that might be denied is where the claim for refund is for payments made pursuant to a Notice of Determination for which a petition for redetermination had been denied following an appeals conference held by the Appeals Bureau. Where you request an appeals conference for a claim for refund and the request is granted, the procedures discussed above for a petition for redetermination are applicable, including that you may appeal an adverse Appeals Bureau decision to OTA. Upon conclusion of the proceedings, CDTFA will send you a Notice of Refund or a Notice of Denial of Claim for Refund, as applicable. If you do not request an appeals conference, or if your request for an appeals conference is denied, you will be sent a Notice of Denial of Claim for Refund based on BTFD’s conclusions. Page 12 |
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Filing an Action in Court
If your claim for refund is denied and you wish to continue your appeal, the next step is to file a lawsuit for refund
in court. If you wish to do so, you must file the lawsuit within 90 days after the mailing of CDTFA’s Notice of Denial
of Claim for Refund. The location of the court in which your lawsuit must be filed depends on the type of tax or
fee involved. If you fail to file a lawsuit within 90 days of the date CDTFA mailed its Notice of Denial of Claim for
Refund, then you have no further recourse and your appeal ends.
If CDTFA does not act on your claim for refund within six months of the date you filed it, you have the option of
deeming the claim denied by CDTFA and proceeding with a lawsuit. If you do so, however, CDTFA’s administrative
review of your claim ceases, and the dispute will be resolved in the court action you filed.
Please note: You cannot file a lawsuit for refund of a tax or fee unless you first file an administrative claim for refund
with CDTFA, as discussed above, and your lawsuit for refund is limited to the grounds identified in your claim for
refund filed with CDTFA. You may want to consult an attorney regarding the filing of a lawsuit for refund.
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Appealing a Finding
of Successor’s Liability
If you purchase a business or stock of goods from a person with a liability, related to that business or stock of goods,
for sales and use tax, diesel fuel tax, motor vehicle fuel tax, use fuel tax, or oil spill response and administration and
prevention fees, you may be personally liable for those taxes or fees, plus applicable penalties and interest, up to the
amount of the purchase price. This is called successor’s liability.
If BTFD determines that you are liable for successor’s liability, BTFD will mail you a Notice of Successor’s Liability.
You may dispute the determination by filing a petition for reconsideration of the liability. Your petition must be filed
in the same manner and within the same time limits as those applicable to the filing of a petition for redetermination
as described on page 4, Appealing a Determination of Taxes or Fees Due. The same procedures for an appeals
conference and appeal to OTA are also applicable.
Notice of Reconsideration
If your appeal results in a decision that successor’s liability applies, a Notice of Reconsideration showing the amount
of your liability will be mailed to you, which will become final 30 days after mailing. You must pay the amount due as
set forth in the notice even if you disagree. However, once you pay the amount due, you may proceed to the next step
of the appeals process, which is to file a claim for refund, as described on page 10, Filing a Claim for Refund.
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Other Types of Appeals
Administrative Protests
If you do not file a petition for redetermination within 30 days after a Notice of Determination is mailed to you, the
liability assessed in the Notice of Determination will become final. Once this happens, the only way provided by
statute for you to appeal the liability is to pay the tax or fee in full and file a claim for refund. However, CDTFA may,
in its discretion, accept a late appeal as an “administrative protest” if there is a reasonable basis to believe that there
may be an error in the Notice of Determination issued to you. For example, if you file an appeal as a petition for
redetermination more than 30 days after the Notice of Determination was mailed, your appeal will not be accepted
as a petition for redetermination, but might be accepted as an administrative protest. After receiving your appeal,
BTFD will send you a letter confirming receipt and advising you if your appeal has been rejected because it is late
or has been accepted as an administrative protest. If it is accepted as an administrative protest, your appeal will
generally be reviewed in the same manner as a timely petition for redetermination. Significant exceptions, however,
are that activities to collect the remaining tax or fee, interest, and penalty are generally not delayed, and you will not
have an absolute right to an appeals conference or appeal to OTA.
Important note: An administrative protest does not cover any amount that has been paid, whether before or after the
appeal is accepted as an administrative protest. Where your appeal has been accepted as an administrative protest
and you pay some or all of the amount you dispute, you must file a claim for refund within the time set forth by law if
you wish to obtain a refund of the amount you believe was overpaid.
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 Enlarge image | Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020 Appealing a Jeopardy Determination Under certain circumstances, CDTFA may serve a taxpayer with a “Notice of Jeopardy Determination” for tax due, plus any applicable penalties and interest. A jeopardy determination is due and payable upon service of the notice to the taxpayer, which means that CDTFA may immediately take action to collect the determined liability. If you receive such a notice, you have ten days from the date the notice was served on you (for example, the date of mailing) to file a petition for redetermination with a deposit of security in the amount specified in the notice. If you file a timely petition for redetermination with the required deposit, your petition will be reviewed in the same manner as other timely petitions for redetermination, and collection actions will be stayed (delayed) pending CDTFA’s decision on your petition. If you do not file a petition for redetermination with the required deposit or pay the amount of the jeopardy determination within ten days from the date the notice was mailed, you will be subject to a late payment penalty, and CDTFA’s collection activities will continue. However, there is an additional appeal procedure. You may, within 30 days of the service of the Notice of Jeopardy Determination, apply for an administrative hearing for one or more of the following purposes: • To establish that the determination is excessive; • To establish that the sale of property that may be seized should be delayed pending the administrative hearing because the sale would result in irreparable injury; • To request the release of property; • To request a stay of collection; or • To request review of any other issue raised by the jeopardy determination. If you submit a timely application for an administrative hearing, your appeal generally will be reviewed in the same manner as a timely petition for redetermination. However, filing an application for an administrative hearing will not prevent CDTFA from pursuing collection action. It is also important to note that an application for an administrative hearing does not cover any amount that has been paid. Even if you file a timely application for an administrative hearing, if you pay some or all of the amount subject to the jeopardy determination and believe that payment was not due, you must file a claim for refund within the time set forth by law if you wish to obtain a refund of the amount you believe was overpaid. Page 16 |
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Proposing a Settlement of a Disputed
Tax or Fee Liability
While you are pursuing an appeal before CDTFA (for example, a petition for redetermination, an administrative
protest, or a claim for refund), or continuing your appeal before OTA, you may request settlement review by
CDTFA’s Settlement and Taxpayer Services Bureau (Settlement Bureau). Once OTA issues a decision, the matter is
no longer eligible for settlement consideration.
In order to settle your case, you must reach a formal agreement with the Settlement Bureau and that agreement must
be approved by the Director of CDTFA. While your request for settlement is pending, you must continue to meet all
applicable time deadlines for your pending appeal before CDTFA or OTA.
CDTFA’s settlement program does not presently apply to jet fuel taxes, motor vehicle fuel taxes, or fire prevention
fees. Additionally, the Department of Toxic Substances Control is the agency that administers the settlement program
for taxes imposed under the Hazardous Substances Tax Law, except for childhood lead poisoning prevention fees
and occupational lead poisoning prevention fees.
Requesting Settlement Review
You may request that your case be considered for settlement by completing and submitting CDTFA-393, Settlement
Review Request for Sales and Use Tax and Special Taxes and Fee Cases or, if filing a petition for redetermination
on CDTFA-416, Petition for Redetermination, by checking the appropriate box (copies of these forms are included
in this publication and are available online at www.cdtfa.ca.gov). You may also submit a signed and dated written
request for settlement.
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 Enlarge image | Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020 All the following information should be included in your request to ensure your case is properly acknowledged and processed: • Your name, email address, telephone number, and current address; • If applicable, the name, address, email address, and telephone number of your representative, as well as a copy of your representative’s power of attorney, CDTFA-392, Power of Attorney (a copy of this form is available online at www.cdtfa.ca.gov); • Your taxpayer account number (for example, your seller’s permit number); and • The type of tax or fee (for example, sales and use tax) and periods involved. Settlement requests may be emailed to settlement@cdtfa.ca.gov, faxed to 1-916-323-3387, or mailed to: Settlement and Taxpayer Services Bureau, MIC:87 California Department of Tax and Fee Administration PO Box 942879 Sacramento, CA 94279-0087 Consideration of a Request for Settlement The Settlement Bureau will review your request and advise you or your representative whether your case is suitable for settlement consideration. If the Settlement Bureau determines that there is a genuine factual or legal dispute, your case will generally be accepted for settlement consideration. A case may, however, be rejected for a variety of reasons. For example, if the Settlement Bureau perceives little litigation risk to CDTFA’s position or if sufficient facts to allow proper settlement evaluation have not been developed, your case will not likely be accepted for settlement consideration. The Settlement Bureau will contact you with a proposed settlement amount after it reviews your case. It is not necessary to include a proposed amount in your settlement review request. If you and the Settlement Bureau cannot reach an agreement, the settlement process ends and your appeal will continue through the normal appeals process. Approval of a Proposed Settlement Agreement If you and the Settlement Bureau reach an agreement on a settlement amount, you will be sent a confirmation letter and a settlement agreement (a legal document containing the settlement terms and conditions). After you sign, date, and return the settlement agreement, the Settlement Bureau will prepare a settlement recommendation to be forwarded to CDTFA’s Chief Counsel for approval. Larger cases are then forwarded to the Attorney General, who has 30 days to review and comment on the proposed settlement agreement. The proposed settlement agreement and the Attorney General’s comments, if necessary, are then submitted to the Director of CDTFA for approval. If the Director does not approve or deny the proposed settlement agreement within 45 days of its submission to him or her, the recommendation to settle the case is deemed approved. If the proposed settlement agreement is approved, you generally must pay any required settlement payment within 30 days of notification that the settlement has been approved. Page 18 |
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Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020
Public Record
If the CDTFA Director approves the proposed settlement agreement and the reduction of tax in the settlement exceeds
$500, certain information about the settlement will become a matter of public record, which will be available for
review for one year at the office of CDTFA’s Director.
The public record will include the following:
• The names of the taxpayers who are parties to the settlement;
• The total amount in dispute;
• The amount agreed to in the settlement;
• A summary of the reasons why the settlement is in the best interest of the state; and
• When applicable, the Attorney General’s conclusion regarding the reasonableness of the settlement.
Note: Information that relates to any trade secret, patent, process, style of work, apparatus, business secret, or
organizational structure will not be included in the public record if its disclosure would adversely affect you. With the
exception of the required public record, settlement agreements are considered confidential information.
All settlement agreements entered into under this program are final, and cannot be appealed unless one of the
parties can show fraud or misrepresentation of a material fact.
For more information, contact the Settlement Bureau (see page 24).
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Offer in Compromise
An Offer in Compromise (OIC) is a proposal to pay CDTFA an amount that is less than the full tax or fee liability
due. The OIC program is for taxpayers that do not have, and will not have in the foreseeable future, the income,
assets, or means to pay their tax or fee liability in full. You must satisfy all of the following criteria to qualify for the
program:
• Have a final tax or fee liability on a closed account, or have a “qualified” final CDTFA-assessed tax or fee
liability on an active account where you have not received reimbursement for taxes or fees owed and have not
previously received a compromise;
• Are not currently disputing your tax or fee liability;
• Are not currently in a bankruptcy proceeding; and
• Are unable to pay the full amount due in a reasonable period of time, typically from five to seven years.
OIC Pre-qualifier Tool
Please see our online OIC Pre-qualifier Tool to assist you in determining whether an OIC is right for you.
Please note: The OIC Pre-qualifier Tool is designed for closed businesses. If you operate an active business and are
interested in an OIC, please contact the OIC Section at 916-322-7931 if you have questions.
If you wish to propose an OIC, you must complete an OIC application (CDTFA-490 for individuals or CDTFA-490-C
for all others).
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 Enlarge image | If You File a Bankruptcy Petition The completed application, along with the required supporting documentation as described in the application, must be submitted to the collector assigned to your account or directly to the OIC Section. You may obtain an OIC application or publication 56, Offer in Compromise, online at www.cdtfa.ca.gov or by calling our Customer Service Center at 1-800-400-7115 (CRS:711). If you have questions regarding the OIC process, please contact the OIC Section at 1-916-322-7931. Upon the filing of a bankruptcy petition, an automatic stay becomes effective that prevents CDTFA from taking collection action. However, while the automatic stay is in effect, CDTFA may continue to: • Perform an audit or reaudit; • Make an assessment; • Issue a notice of determination; • Continue investigating a tax liability; • Make adjustments to a tax liability; • Accept a petition for redetermination or claim for refund; • Hold an appeals conference; and • File a proof of claim in the bankruptcy case based on the best information available. Page 21 |
 Enlarge image | Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020 For More Information Appeals Regulations interest or penalty otherwise due on a transaction or activity You may obtain a copy of CDTFA’s Appeals regulations, if CDTFA concludes that you did not pay the tax or fee which consist of Regulations 35001 through 35067 (title 18, because you reasonably relied on written advice from California Code of Regulations, sections 35001-35067), CDTFA regarding the transaction or activity. online at www.cdtfa.ca.gov or by calling our Customer For this relief to apply, the advice from CDTFA must have Service Center at 1-800-400-7115 (CRS:711). You may been written specifically for your circumstances in response obtain a copy of OTA’s Rules for Tax Appeals online at to a written request for advice that identified you as the www.ota.ca.gov. taxpayer and fully described the facts and circumstances of Publications the transaction or activity. You cannot obtain tax relief by relying on a written opinion CDTFA gave to another person, To inform taxpayers about the law, CDTFA offers many even if your transactions are similar. free publications, some of which explain how the law and regulations apply to specific types of businesses. CDTFA also Note: While CDTFA will also provide you verbal advice publishes copies of the laws and regulations for each of the by telephone or in person, the law does not permit CDTFA taxes and fees it administers. to grant you relief from tax or fee otherwise due, and applicable interest and penalty, based on your reliance on A list of CDTFA publications is found in publication 51, verbal advice. By getting advice in writing, not only is there California Department of Tax and Fee Administration no dispute as to exactly what you asked and how CDTFA Resource Guide to Free Tax Products and Services. responded, but you may also then qualify for relief from the CDTFA forms and publications as well as answers tax or fee otherwise due if you can establish that you did to your general tax questions are available online at not pay the tax or fee because you reasonably relied on www.cdtfa.ca.gov, or you can call our Customer Service qualifying written advice. Center at 1-800-400-7115 (CRS:711). Customer service representatives are available Monday through Friday from For written advice regarding sales and use taxes, 8:00 a.m. to 5:00 p.m. (Pacific time), except state holidays. send your letter to: Automated services are available 24 hours a day. Tax Policy Bureau, MIC:92 California Department of Tax and Fee Administration Internet PO Box 942879 www.cdtfa.ca.gov Sacramento, CA 94279-0092 Tax Advice For written advice regarding special taxes and If you have questions about how a tax or fee applies to fees, send your letter to: specific circumstances, please call or write the appropriate Program and Administration Branch, MIC:31 CDTFA Division or Bureau for specific information. California Department of Tax and Fee Administration PO Box 942879 For your protection, it is best to get any tax advice from Sacramento, CA 94279-0031 CDTFA in writing. You may be relieved of tax and any Page 22 |
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Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020
List of Special Taxes and Fees • Integrated Waste Management Fee
• Aircraft Jet Fuel • Lead-Acid Battery Fees
• California Tire Fee o California battery fee, manufacturer battery fee
• Cannabis Tax • Marine Invasive Species Fee
o Cannabis excise tax, cultivation tax
• Motor Vehicle Fuel Tax
• Childhood Lead Poisoning Prevention Fee • Natural Gas Surcharge
• Cigarette and Tobacco Products Licensing • Occupational Lead Poisoning Prevention Fee
• Cigarette and Tobacco Products Taxes • Oil Spill Prevention, and Administration Fee
• Diesel Fuel Tax* • Oil Spill Response Fee
• Electronic Waste Recycling Fee • Regional Railroad Accident Preparedness and
• Emergency Telephone Users Surcharge Immediate Response Fee
• Energy Resources Surcharge • Underground Storage Tank Maintenance Fee
• Hazardous Substances Tax • Use Fuel Tax*
o Disposal fees, environmental fees, facility fees, • Water Rights Fee
generator fees * You may be paying these taxes under the International
Fuel Tax Agreement (IFTA).
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 Enlarge image | Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020 Headquarters Offices that May Be Involved in Your Appeal Appeals Bureau, MIC:85 Consumer Use Tax Section, MIC:37 California Department of California Department of Tax and Fee Administration Tax and Fee Administration PO Box 942879 PO Box 942879 Sacramento, CA 94279-0085 Sacramento, CA 94279-0037 1-916-323-3166 phone 1-916-445-9524 phone 1-916-324-2618 fax 1-916-324-2491 fax Petitions Section, MIC:38 Appeals and Data Analysis Branch, MIC:33 California Department of California Department of Tax and Fee Administration Tax and Fee Administration PO Box 942879 PO Box 942879 Sacramento, CA 94279-0038 Sacramento, CA 94279-0033 1-916-445-2259 phone 1-916-445-2988 phone 1-916-324-0678 fax 1-916-323-9497 fax Audit Determination and Settlement and Taxpayer Services Bureau, Refund Section, MIC:39 MIC:87 California Department of California Department of Tax and Fee Administration Tax and Fee Administration PO Box 942879 PO Box 942879 Sacramento, CA 94279-0039 Sacramento, CA 94279-0087 1-916-445-1315 phone 1-916-324-2836 phone 1-916-445-2249 fax 1-916-323-3387 fax Page 24 |
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Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020
CDTFA Field Offices for Sales and Use Tax Accounts
Bakersfield: 1-661-395-2880 Redding: 1-530-224-4729
Cerritos: 1-562-356-1102 Riverside: 1-951-680-6400
Culver City: 1-310-342-1000 Sacramento: 1-916-227-6700
El Centro: 1-760-352-3431 Salinas: 1-831-754-4500
Fairfield: 1-707-427-4800 San Diego: 1-858-385-4700
Fresno: 1-559-440-5330 San Francisco: 1-415-356-6600
Glendale: 1-818-543-4900 San Jose: 1-408-277-1231
Irvine: 1-949-440-3473 Santa Clarita: 1-661-222-6000
Norwalk:1-562-466-1694 Santa Rosa: 1-707-576-2100
Oakland: 1-510-622-4100 Ventura: 1-805-677-2700
Rancho Cucamonga:1-909-257-2900 West Covina: 1-626-480-7200
Rancho Mirage: 1-760-770-4828
For Out-of-State Accounts
Chicago, IL: 1-312-201-5300
Houston, TX: 1-713-739-3900
New York, NY: 1-212-697-4680
Sacramento, CA: 1-916-227-6600
For Special Tax and Fee Accounts
Sacramento, CA: 1-800-400-7115 (CRS:711)
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 Enlarge image | Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020 Taxpayers’ Rights Advocate Office We want to make working with us as easy as possible. Consequently, we have appointed a Taxpayers’ Rights Advocate to help you with problems you cannot resolve through normal channels. If you have a question or concern about your case that has not been resolved, you are encouraged to contact this office. For more information, you may contact: Taxpayers’ Rights Advocate Office, MIC:70 California Department of Tax and Fee Administration PO Box 942879 Sacramento, CA 94279-0070 1-916-324-2798 phone • 1-888-324-2798 toll-free phone • 1-916-323-3319 fax Please note: The statements in this publication are general and are current as of the date on the cover. The law is complex and subject to change. If there is a conflict between this publication and the law, the law is controlling. Page 26 |
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Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020
CDTFA-416 REV. 10 (1-18) STATE OF CALIFORNIA
PETITION FOR REDETERMINATION CALIFORNIA DEPARTMENT OF TAX AND FEE ADMINISTRATION
BUSINESS NAME ACCOUNT NUMBER
TAXPAYER NAME TYPE OF TAX OR FEE
PETITION FOR REDETERMINATION
Administrative Appeal
Generally, if you have received a notice of amount due from the California Department of Tax and Fee Administration (CDTFA), you may
file an administrative appeal of that notice using this Petition for Redetermination. There are two important deadlines:
1. If you received aNotice of Determination, aNotice of Deficiency Assessment, or aNotice of Successor Liability, you have
30 days from the date on the notice to appeal.
2. If you received a Jeopardy Notice of Determination , you only have 10 days from the date listed on that document to appeal
and pay the amount due or deposit security considered acceptable by the CDTFA.
Look carefully at the notice you received for the specific conditions and requirements for filing this petition. Anyone submitting a petition
should be prepared, upon request, to provide documents that support the specific grounds upon which the petition is founded.
I am filing a petition of the notice dated for the period
in the amount of $ .
Please indicate below the specific grounds upon which the petition is founded (required):
In addition, I have new documentation ready to present for review and consideration.
You have the right to, and may request, an appeals conference. During the review of your petition, CDTFA staff may ask you about your
request for an appeals conference, and confirm whether you still want an appeals conference. You must respond timely to that request. If
your case is accepted into the administrative appeals process, you may request that your case be considered under the CDTFA’s
administrative Settlement Program. Review under the Settlement Program is confidential and will not affect your appeal rights.
Please indicate your requests below:
I request an appeals conference with an Appeals Bureau attorney or auditor at the CDTFA’s nearest office or in the
CDTFA’s Headquarters office in Sacramento.
I request my appeal be considered under the Settlement Program.
SIGNATURE DATE SIGNED DAYTIME TELEPHONE NUMBER
PRINTED NAME TITLE/CAPACITY EMAIL ADDRESS
If there is a conflict between this form or the notice you received and the law, the law is controlling. The filing of a Petition for Redetermination
does not protect your right to a refund of tax/fee, interest, or penalty amounts paid in excess of amounts legally due. You must timely file a claim
for refund if you believe you have overpaid tax/fee, interest, or penalty amounts. Filing a petition will not prevent interest from accruing on any
unpaid tax/fee due.
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 Enlarge image | Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020 CDTFA-101 (FRONT) REV. 18 (9-19) STATE OF CALIFORNIA CLAIM FOR REFUND OR CREDIT CALIFORNIA DEPARTMENT OF TAX AND FEE ADMINISTRATION (Instructions on back) NAME OF TAXPAYER(S) OR FEEPAYER(S) CDTFA ACCOUNT NUMBER (only list one account number per claim) SOCIAL SECURITY NUMBER(S)* OR FEDERAL EMPLOYER IDENTIFICATION NUMBER GENERAL PARTNER(S) (if applicable) BUSINESS NAME (if applicable) BUSINESS LOCATION ADDRESS (if applicable) MAILING ADDRESS (if applicable) Please select the tax or fee program that applies to your claim for refund or credit. Sales and Use Tax Alcoholic Beverage Tax Fire Prevention Fee Lumber Assessment California Tire Fee Hazardous Substances Tax Prepaid Mobile Telephony Cannabis Taxes Integrated Waste Management Fee Services (MTS) Surcharge Childhood Lead Poisoning Lead-Acid Battery Fee Prevention Fee Marine Invasive Species Fee For overpayments of use tax by a Cigarette and Tobacco Products Tax Motor Vehicle & Jet Fuel Taxes purchaser of a vehicle or Covered Electronic Waste Recycling Fee undocumented vessel to the Natural Gas Surcharge Department of Motor Diesel Fuel Tax Occupational Lead Poisoning Vehicles (DMV), please complete Emergency Telephone Prevention Fee CDTFA-101-DMV, Claim for Refund Users Surcharge Oil Spill Response, Prevention, and or Credit for Tax Paid to DMV. Energy Resources (Electrical) Administration Fees Surcharge Regional Railroad Accident Preparedness and Immediate Response Fee For the above tax/fee programs, For the above tax/fee programs, mail your Tax on Insurers mail your completed form to: completed form to: Timber Yield Tax California Department of California Department of Underground Storage Tank Tax and Fee Administration Tax and Fee Administration Maintenance Fee Audit Determination and Appeals and Data Analysis Branch, MIC:33 Use Fuel Tax Refund Section, MIC:39 PO Box 942879 PO Box 942879 Sacramento, CA 94279-0033 Water Rights Fee Sacramento, CA 94279-0039 Or email to: adab@cdtfa.ca.gov Or email to: BTFD-ADRS@cdtfa.ca.gov The undersigned hereby makes a claim for refund or credit of $ , or such other amounts as may be established, in tax, interest, and penalty in connection with: Return(s) fled for the period through Determination(s)/Billing(s) dated and paid Other (describe fully): Basis for refund (required): Supporting documentation, including amended return(s): is attached will be provided upon request SIGNATURE DATE SIGNED PRINT NAME CONTACT PERSON (if other than signatory) TITLE OR POSITION TELEPHONE NUMBER TITLE OR POSITION OF CONTACT PERSON TELEPHONE NUMBER ( ) ( ) EMAIL ADDRESS EMAIL OF CONTACT PERSON *See CDTFA-324-GEN, Privacy Notice, regarding disclosure of the applicable social security number. Page 28 |
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Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020
CDTFA-101 (BACK) REV. 18 (9-19)
INSTRUCTIONS FOR COMPLETING CLAIM FOR REFUND
When submitting a claim for refund or credit, you must provide the time period covered by the claim, the specifc grounds upon which
the claim is based, and provide documentation that supports the claim. The documentation should include amended returns, be
suffcient in detail, and provide proof of the overpayment. Please include your documentation with your claim for refund or credit or, if
the documentation is extensive, please have it readily available upon request.
What You Need to Know How You Can Submit Your Claim
• Your claim must be fled within the statute of limitations for the • Login with your username and password on our
tax/fee program*. website at onlineservices.cdtfa.ca.gov/_/. Click on
• Compliance with the statute of limitations is based on the fling the account for which you want to request a refund
date of your claim. and select the More link under the I Want To section.
Then select the Submit a Claim for Refund link and
• Your fling date is the date of mailing (postmark), the electronic follow the prompts.
transmittal date (when applicable), or the date that you personally
deliver your claim to your nearest California Department of Tax and Fee • Mail, email, or fax as applicable to the appropriate
Administration (CDTFA) offce. This date may differ from the date signed. location listed on the front page.
• You may only list one account number per claim form. If you are • Hand deliver to any CDTFA offce (for a list of
claiming a refund for multiple tax or fee programs, a separate CDTFA offces, please visit our website at
form is needed for each account. www.cdtfa.ca.gov).
• If your claim is for a refund of a partial payment or installment For More Information
payment, your claim will cover all future payments applied to a single
determination. (Prior to January 1, 2017, a separate claim was required • Call our Customer Service Center at
for each partial payment or installment payment.) If you have been 1-800-400-7115 (CRS:711) to be directed to the
issued more than one Notice of Determination (determination), you need specifc offce responsible for your tax or fee account.
to fle a claim for refund for each separate determination to ensure that • See publication 117, Filing a Claim for Refund.
all future payments associated with that determination are covered. • See publication 17, Appeals Procedures: Sales and
Use Taxes and Special Taxes.
How to Complete the Claim Form
• Taxpayer or Feepayer Name and Account Number: Enter the name(s) and account number as registered with the CDTFA. Enter
the name(s) shown on the documents that support the claim for refund if the claimant is not registered with the CDTFA. Do not enter
the business name (dba) unless it is also the name that is registered with the CDTFA.
• Social Security Number/Federal Employer Identifcation Number: Disclosure of the applicable social security number(s) is
required (see CDTFA-324-GEN, Privacy Notice) even if the claimant is not registered with the CDTFA as there are instances where a
refund or portion thereof may be disclosed to the Internal Revenue Service. Enter the social security numbers of both husband and
wife if the claimant is a married couple. Enter the social security number(s) of the general partner(s) and the partner’s name(s) if the
claimant is a partnership. Enter the federal employer identifcation number for all other business entities.
• Refund Amount: Enter the amount of your claim.
• Overpayment Type: Check the appropriate box to indicate if your claim is for a return fling payment, determination/billing payment,
or any other type of overpayment and enter the applicable dates. If you select “other” fully explain the circumstances of your claim.
• Basis for Refund: Provide the basis or grounds for the claim or describe the circumstances that caused the overpayment. Claims
for refund cannot be considered unless this feld is completed.
• Business Name: Enter the name of the business. For example, if the claimant’s name is John Doe and the business name (dba) is
XYZ Auto Repair, XYZ Auto Repair should be entered.
• Signature and Title or Position: The preparer of the claim form must sign his or her name. The preparer must also include his or
her title or position (for example, bookkeeper, attorney, accountant, taxpayer, etc.).
• Date Signed: Enter the date the claim form is signed.
• Contact Person (if other than signatory): This line may be used to designate a person (other than the signatory) to contact, should
the CDTFA have questions or require additional information. Such persons may be employees, consultants, accountants, attorneys,
etc., as designated by the taxpayer or feepayer.
• Telephone Number: Please include your telephone number (and contact person’s telephone number, if applicable).
• Email: Please include your email address (and contact person’s email address, if applicable)
The *time period for fling a claim for refund will vary depending on a number of factors, particularly the type of overpayment and the tax or fee program
for which you are fling a claim for refund. Please check the appropriate laws and regulations for the specifc tax or fee program for which you are fling
a claim. You may also refer to publications 117 or 17 referenced above.
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 Enlarge image | Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020 CDTFA-101-DMV (FRONT) REV. 2 (1-18) STATE OF CALIFORNIA CLAIM FOR REFUND OR CREDIT CALIFORNIA DEPARTMENT OF TAX AND FEE ADMINISTRATION FOR TAX PAID TO DMV (Instructions on back) NAME OF OWNER OWNER’S SOCIAL SECURITY NUMBER* OR FEDERAL EMPLOYER NUMBER ADDRESS (street, city, state, zip code) I hereby make a claim for refund or credit of $________, or such other amounts as may be established, in tax, interest and penalty in connection with: Property type: Vehicle Undocumented vessel VIN/HIN MAKE AND YEAR DATE OF PURCHASE DATE TAX PAID PURCHASE PRICE The overpayment at Department of Motor Vehicles (DMV) described above was caused by: Supporting Documentation: is attached will be provided upon request In general, refund requests for use tax overpaid to DMV must be fled within three years from the due date of registration with the DMV, or six months from the date of overpayment—whichever period expires later. CERTIFICATION I certify (or declare), under penalty of perjury, under the laws of the State of California, that the foregoing is true and correct. SIGNATURE DATE SIGNED PRINT NAME CONTACT PERSON (if other than signatory) TITLE OR POSITION TELEPHONE NUMBER TITLE OR POSITION OF CONTACT PERSON TELEPHONE NUMBER ( ) ( ) * See CDTFA-324-GEN, Privacy Notice, regarding disclosure of the applicable social security number. Page 30 |
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Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020
CDTFA-101-DMV (BACK) REV. 2 (1-18)
INSTRUCTIONS FOR COMPLETING CLAIM FOR REFUND
When submitting a claim for refund, you must explain why the tax was overpaid (for example, the wrong tax rate was used, the wrong
purchase price was used, qualifying family transfer, etc.). In addition, you must provide documentation that supports the refund or
credit request. The documentation should be suffcient in detail, provide proof of the overpayment, and include a bill of sale, purchase
contract, or other documentation suffcient to confrm the purchase price and date of purchase. Please include your documentation
with your claim for refund or credit or, if the documentation is extensive, please have it readily available upon request.
Please send your claim for refund or credit to the following address:
Consumer Use Tax Section MIC:37
California Department of Tax and Fee Administration
PO Box 942879
Sacramento, CA 94279-0037
Name of Owner: The name(s) refected as the registered owner(s) with the DMV.
Owner’s Social Security Number/Federal Employer Identifcation Number: Disclosure of the applicable social security
number(s) is required (see CDTFA-324-GEN, Privacy Notice ) even if the claimant is not registered with the CDTFA as there are
instances where a refund or portion thereof may be disclosed to the Internal Revenue Service. Enter the social security numbers
of both husband and wife if the claimant is a married couple. Enter the social security number(s) of the general partner(s) and the
partner’s name(s) if the claimant is a partnership. Enter the federal employer identifcation number if the claimant is a corporation
(including a partnership consisting of corporations).
Address: The location address provided by the registered owner at the time of registration.
Refund Amount: Enter the amount of your claim.
Property Information: Please select whether the claim for refund is regarding a vehicle or an undocumented vessel registered
with the DMV and provide the Vehicle Identifcation Number (VIN)/Hull Identifcation Number (HIN) for the property along with the
Make and Year.
Date of Purchase: The date the vehicle/undocumented vessel was purchased.
**Date Tax Paid: The date the vehicle/undocumented vessel was registered with DMV.
Purchase Price: The purchase price of the vehicle/undocumented vessel.
Signature and Title or Position: The registered owner, or his or her preparer for the claim form, must sign his or her name in this
space. The preparer may be the bookkeeper, accountant, attorney, etc.
Date Signed: The date the claim form is signed.
Contact Person (if other than signatory): This line may be used to designate a person (other than the signatory) to contact, should
the California Department of Tax and Fee Administration have questions or require additional information. Such persons may be
employees, consultants, accountants, attorneys, etc., as designated by the registered owner.
Telephone Number: Please include your telephone number.
**In general, refund requests for use tax overpaid to DMV must be fled within three years from the due date of registration with
the DMV, or six months from the date of overpayment—whichever period expires later. For more information concerning the
refund and appeals process, see publication 17, Appeals Procedures: Sales and Use Taxes and Special Taxes, and publication
117, Filing a Claim for Refund.
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 Enlarge image | Appeals Procedures: Sales and Use Taxes and Special Taxes • March 2020 CDTFA-393 REV. 7 (8-19) STATE OF CALIFORNIA SETTLEMENT REVIEW REQUEST FOR CALIFORNIA DEPARTMENT OF SALES AND USE TAX AND SPECIAL TAXES AND FEE CASES TAX AND FEE ADMINISTRATION SETTLEMENT REVIEW REQUEST BUSINESS NAME ACCOUNT NUMBER(S) TAXPAYER/FEEPAYER CASE NUMBER(S) Generally, while you are pursuing an appeal before the California Department of Tax and Fee Administration (CDTFA), you may request consideration of your case under the Settlement Program. Examples of appeals are a petition for redetermination, an administrative protest, or a claim for refund. As long as your case remains under appeal, you may submit a Settlement Request. You should submit your request at least 15 days prior to your oral hearing. The Settlement Program considers all Settlement Requests and subsequent communications confdential and does not share this information with other CDTFA departments, sections, or units. I request that the tax or fee amount in question for the above account(s) established on (DATE OF NOTICE, BILLING OR REFUND CLAIM) for the period(s) through (MONTH/DAY/YEAR) (MONTH/DAY/YEAR) receive settlement consideration for the reason(s) previously set forth in my appeal and/or for the reasons detailed below (optional): I understand settlement is discretionary, that offers are subject to review, and only those considered reasonable by the CDTFA’s Settlement Section staff will be forwarded to CDTFA management for approval. SIGNATURE DATE TELEPHONE NUMBER PRINTED NAME TITLE/CAPACITY EMAIL ADDRESS NOTE: The Settlement Program does not currently apply to disputes involving the jet fuel tax, motor vehicle fuel tax, fre prevention fee, or to insurance tax disputes. Also, with the exception of disputes pertaining to the Childhood Lead Poisoning Prevention Fee and the Occupational Lead Poisoning Prevention Fee, disputes involving Hazardous Substances Tax Law are administered by the Department of Toxic Substances Control. You may email your proposal to settlement@cdtfa.ca.gov, fax it to 1-916-323-3387, or mail it to: Assistant Chief Counsel, Settlement & Taxpayer Services Division MIC:87, California Department of Tax and Fee Administration, P.O. Box 942879, Sacramento, CA 94279-0087. Page 32 |
 Enlarge image | PUBLICATION 17 • MARCH 2020 |