To Massachusetts Workers:  How to File a Claim  for Unemployment  Insurance Benefits To Massachusetts employers: Under the state’s Employment and Training Law, M.G.L Chapter 151A, you must provide  a copy of this pamphlet as soon as practicable, but no more than 30 days, from the last day the employee performed compensable work. You must provide this pamphlet to each of  your employees who is separated from work, permanently or temporarily. Please complete  the information below:  __________________________________ Employer name  __________________________________ Mailing address   ___________________________________ Phone number   __________________________________ Federal employer ID number  

Equal opportunity employer program Auxiliary aids and services are available  upon request to individuals with disabilities.  For hearing-impaired relay services, call 711. Form 0590-A  Rev. 1-26-18 

during your first 

Insurance? 
for UI benefits? 
Able to work Available for work, and  Actively looking for work of total or partial unemployment. 
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What is Unemployment Unemployment Insurance (UI) is a temporary income assistance program for Massachusetts workers who have lost their jobs through no fault of their own, and are: Funding for UI benefits comes from quarterly contributions paid by the state’s employers to the Department of Unemployment Assistance (DUA). Employees do not contribute to unemployment insurance. Important note: You may request benefits only if you are  in the United States, its territories, or Canada. You should not request benefits for any week you are outside the United States, its territories, or Canada. 
When should you apply If you have been separated from work, or your hours have been reduced, you should file a claim for UI benefits week Your claim will begin on the Sunday of the calendar week in which your claim is filed. This date is known as the effective claim date.  You will not be paid benefits for any week of unemployment preceding the effective date  of your claim.    

Friday 
Monday Tuesday Thursday 
Wednesday 

. Assigned day to call the TeleClaim Center: 

www.mass.gov/dua/

File by Phone 8:30 am to 4:30 pm,  0, 1 2, 3 4, 5, 6 7, 8, 9 
Monday through Friday. 
Schedule a callback from the TeleClaim Center by visiting our website at: schedulecallback Call the TeleClaim Center at  (617) 626-6800 or toll-free at  (877) 626-6800. Please adhere  to the call-in schedule below. Any last digit 
Security Number: 
To file your new UI claim or reopen an established claim by phone, you can:   The TeleClaim Center is available  
Last digit of your Social 

to File a Claim 
Names of all employers, plus addresses and phone numbers Reasons for leaving those jobs Work start and end dates Recall date (if you were laid off but have a set date to return to work) If you are not a U.S. citizen — your Alien Registration number or verification that you are legally allowed to work in the United States. If you have dependent children — their birth dates and Social Security numbers If you’re in a union — your union name and local number If you were in the military — your  DD-214 Member 4 form. If you don’t have it, you can request your DD-214 online at www.dd214.us.
Information Needed        
To receive payments by direct deposit, you’ll need your bank name, account number and routing number. Otherwise, DUA will send you a debit card.
To apply for unemployment, you need to provide personal information including your Social Security number, birth date, home address, email address, and phone number.   You also need information about your employment history from the last 15 months, including:  You may need additional information in certain situations: 

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File Online Log in to UI Online for 
www.mass.gov/dua/eligibility

to 10:00 pm, 7 days a week. www.mass.gov/dua/fileclaim
www.mass.gov/dua/uionline Claimaints an existing account and submit your application. and email address to make it easier for us to contact you if there are questions about your application. UI Online is available 6:00 am  
To file your new UI claim or reopen an established claim online, visit our website at: 1.  Select 2.  Create a UI Online account or log in to 3.  Complete all the information requested 4.  Be sure to include your phone number 
Need Help? If you have questions about your eligibility, please review the eligibility requirements online at: For assistance creating a UI Online account, visit: