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Of fice of the Ta xpayer 
Rights Advocate
The EDD’s Tax Branch has established the Office of                         As a California Employer, 
the Taxpayer Rights Advocate. The Taxpayer Rights 
Advocate is responsible for providing a clear and 
consistent focus on protecting the rights of the            Bill of Rights You Have a Right to:
taxpayer.

Incorporated within the Office of the Taxpayer                           Cour teous and Timely Ser vice
Rights Advocate is the Taxpayer Advocate Office,                           You are always entitled to courteous and timely service from Employment Development Department (EDD) 
which is responsible for protecting the rights                             employees. If you believe you have been treated inappropriately, you should contact the employee’s supervisor.
of taxpayers during all phases of the payroll 
tax administration, assessment, and collection 
process, while also protecting the interests of the                        Confidentialit y
state.                                                                     Information maintained by the EDD is confidential and cannot be published or made available for public 
                                                                           inspection. However, in certain instances, the law requires this information to be shared with other governmental 
If you are unable to resolve a payroll tax problem                         agencies. When these instances occur, the EDD closely follows the law to protect your rights.
with an EDD representative, supervisor, and office 
manager, you may contact the Taxpayer Advocate 
Office for assistance.                                                     Accurate Advice and Assist ance
                                                                           You have the right to call upon the EDD for accurate information, assistance, and to have all your questions 
The Taxpayer Advocate Office will review the                ers            answered. The EDD’s policy is not to penalize employers for failure to comply with the law if it can be proven that 
issues and facts of your case to ensure that your                          they acted on incorrect instructions from the EDD staff.
rights have been protected. The Taxpayer                                   „ Employment Tax Offices (ETO)    are available to serve you when you need information or assistance.
Advocate Office will also work to facilitate a 
                                                                             Your local ETO is listed in the California Employer’s Guide (DE 44) (PDF) or by visiting the Office Locator
resolution to your problem.                                 y
                                                                             (edd.ca.gov/Office_Locator). You may also call the Taxpayer Assistance Center at 1-888-745-3886.
You may reach the Taxpayer Advocate Office at:                             „ Answers to most questions relating to employer reporting requirements, Unemployment Insurance
Employment Development Department                                            and State Disability Insurance benefits, California Personal Income Tax, and various programs and
Office of the Taxpayer Rights Advocate, MIC 93                               services administered by the EDD are located in the California Employer’s Guide (DE 44) (PDF).
PO Box 826880                                                                This guide is updated annually and available to all employers. Copies may be ordered by visiting
Sacramento, CA 94280-0001                                                    Online Forms and Publications (edd.ca.gov/Forms/) or by calling 1-888-745-3886.
                                                                           „ If you are not sure if your workers are employees or independent contractors under the law, you may
Toll-free:  1-866-594-4177
                                                                             request a copy of the EDD’s Employment Determination Guide (DE 38) (PDF) to help you make this
Phone:   1-916-654-8957
                                                                             determination. The EDD is available to provide you with verbal guidance on employee or independent
Fax:     1-916-449-9498
                                                                             contractor issues and with general information sheets on various classes of employment. You can also
Email:   TaxTSDTAO@edd.ca.gov
                                                                             request a written determination by using the Determination of Employment Work Status for Purposes of
                                                                             State of California Employment Taxes and Personal Income Tax Withholding (DE 1870) (PDF). Call the
                                                                             Taxpayer Assistance Center at 1-888-745-3886, visit your nearest ETO, or download the forms by visiting
                                                                             Payroll Taxes – Forms and Publications (edd.ca.gov/Payroll_Taxes/Forms_and_Publications.htm).
The EDD is an equal opportunity employer/program.                          „ Information regarding seminar dates, times, locations, and subjects is available onPayroll Tax Seminars
Auxiliary aids and services are available upon request to 
individuals with disabilities. Requests for services, aids,                  (edd.ca.gov/Payroll_Tax_Seminars/)  or by calling 1-888-745-3886.
and/or alternate formats need to be made by calling the 
Taxpayer Assistance Center at 1-888-745-3886 (voice), 
or  TTY 1-800-547-9565.                                                    Clear and Accurate Account St atements
                                                                           If you owe taxes, you have the right to receive a clear and accurate account statement. Any adjustments made to 
                                                                           your account will be reflected in the statement. If you have questions or believe the statement contains 
                                                            Emplo          any errors, we encourage you to contact the EDD at the address or phone number provided on the statement.
DE 195 Rev. 16 (4-22) (INTERNET)            Page 1 of 2



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Your Right to Request   
an Ex tension to File Returns or 
Pay Ta xes                                               An Impar tial Audit 
                                                           If your business is selected for an audit, the EDD  
The California Unemployment Insurance Code provides        will attempt to schedule the audit at your convenience. Tax Payment Options
that an extension may be granted for up to 60 days 
when good cause is shown for a delay.                                                                              Employers have a legal obligation to voluntarily report   Set tlements Program
Under an extension of                                      You have the right to an impartial audit and a full     and pay payroll taxes and withholdings when due. 
time to pay, interest must What                            explanation of the audit findings.                      California Personal Income Tax and State Disability       The EDD’s Settlements Program allows an 
be charged at the current  Constitutes                                                                             Insurance are trust fund taxes that are withheld from     employer and the EDD to settle a disputed liability, 
annual rate and will                                       You have the right to have someone, such as an          employees’ wages. You hold these funds in trust for       thereby avoiding the risks and costs associated 
                           Good Cause
accrue each day from the   Good cause exists where the     attorney, enrolled agent, or accountant, present during the EDD.                                                  with litigating the disputed employment tax matter.  
original delinquent date   circumstances causing the       the audit or to represent you                                                                                     Call the Settlements Office at 1-916-653-9130 
to the date of payment.    delay are  clearly beyond       in your absence.                                        Inst allment Agreement                                    for more information.
                           the control of the employer 
                           or where the delay is due to                                                            Although the California Unemployment Insurance            Collec tion Ac tivities
Your Right                 a mistake or inadvertence                                                               Code does not provide for installment agreements, if 
to Request                 under circumstances not                                                                 immediate and full payment of payroll taxes creates a     If you do not pay your payroll taxes, interest, and 
a Waiver of                reasonably foreseeable by       Your Right to an Appeal                                 financial hardship, an installment agreement may be       penalties, the EDD may begin to collect the money 
                           the employer. Employers                                                                 requested. Installment agreements will not be granted     you owe using the following collection activities:
                           must establish that:
Penalt y                   „ They acted in good faith      When you disagree with an action taken by the           in cases where a commercial loan or other means are       „ Filing a Notice of State Tax Lien (DE 2181) 
If you are charged           and demonstrated history      EDD, we encourage you to discuss the issues with        available to pay the liability. Contact your local ETO      against your real or personal property. Recorded 
penalties for a late         of timely payment and         an EDD representative, supervisor, and office           for information on installment plans or to request          liens will be released when the tax  
payroll tax return or        reporting.                    manager.                                                Information Sheet: Installment Agreement (DE 631P)          has been paid in full or if the lien was filed in 
payment, you may 
                           „ They acted in a diligent, 
request that the penalties   timely, and prudent           You may also appeal certain actions to the              (PDF).                                                      error.
be waived. A waiver of       manner.                       California Unemployment Insurance Appeals               When an installment agreement is approved, it is 
penalty request will not   „ The circumstances could       Board (CUIAB). The CUIAB is a review board              important to adhere to the terms of the agreement and     „ Issuing a Notice of Levy (DE 8005) to financial  
be considered until the      not have been reasonably      independent of the EDD. Actions that may be             to submit all future returns and payments timely. Failure   institutions or other parties.
                             foreseen.
request on e-Services 
employer submits a                                         appealed to the CUIAB are:                              to meet the terms of the installment agreement may        „ Issuing a warrant to seize and sell business  
for Business or in writing that explains why good cause    „ An assessment for payroll taxes including             result in involuntary collection actions, including, but 
                                                                                                                                                                               and personal assets. As a matter of policy,  
exists and the reason for the untimeliness. Billing will     California Personal Income Tax and State              not limited to, levies, liens, seizure and sale of assets.
                                                                                                                                                                               the EDD will not seize or sell the primary  
continue while the request is being reviewed. To avoid       Disability Insurance withholdings.                    If, during the course of an approved installment            residence of a tax debtor.
accrual of interest and to stop the collection process, 
the amount due must be paid. If it is determined that the  „ A denial of a request to transfer an employer’s       agreement, it is discovered that you are able to pay 
penalty should be waived and the penalty has already         Unemployment Insurance (UI) reserve account.          the tax in full, the agreement may be canceled. The       „ Issuing an Earnings Withholding Order for Taxes 
been paid, a refund will be issued or applied to any                                                               agreement may also be canceled if it is discovered          (DE 9400). No more than 25 percent of your 
outstanding liability.                                     „ A denial of a protest to an unfavorable               that pertinent financial information was withheld.          gross wages may be withheld. You have the 
                                                                                                                                                                               right to protest this action if it causes a financial 
The request must include a detailed explanation              adjustment to an employer’s UI tax rate or the        Even if the installment agreement is approved, offsets      hardship. A hearing officer will determine if the 
showing good cause for the delay and penalties may           factors used to compute it.                           of any state refunds and federal income tax refunds will    withholding order should be upheld, modified, 
                                                           „ A denial of a protest to the amount of UI benefits 
be waived when good cause is shown for a delay in:                                                                 be enforced during the payment term. Any payments           or released. Information concerning your right 
„ Filing and paying your Payroll Tax Deposit                 charged to an employer’s reserve account.             received from these sources will be in addition to the      to a hearing is included in your copy of the 
  (DE 88) or filing your Electronic Funds Transfer.                                                                installment payments.                                       withholding order.
„ Filing and paying your Quarterly Contribution Return     „ A denial of a claim for a credit or refund.
  and Report of Wages (DE 9).                                                                                      Of fer in Compromise                                      „ Filing of criminal charges for certain  
„ Filing your Quarterly Contribution Return and Report     „ A denial of a request to make a voluntary UI          In addition to payment plans, an Offer in Compromise        violations of the California Unemployment 
  of Wages (Continuation) (DE 9C).                           contribution to reduce an employer’s UI tax rate.     (OIC) program has been established for accounts             Insurance Code.
„ Filing and paying an adjustment on your Quarterly        When the EDD takes an action that may be                that are both inactive and out of business. Qualified 
  Contribution and Wage Adjustment Form (DE 9ADJ)                                                                  applicants who do not have sufficient funds and 
  (PDF).                                                   appealed, you will be notified by mail. To begin 
                                                           the appeal process, you must file a petition. The       assets to pay the liability within the foreseeable future   This brochure is for general information  
„ Filing and paying your Employer of Household                                                                     may be able to eliminate their payroll tax liability at     only and does not have the force or effect  
  Worker(s) Annual Payroll Tax Return (DE 3HW).            notice the EDD mails to you will explain your 
                                                           petition rights and responsibilities. Please read all   less than the full value. Contact the OIC Group at          of law, rule, or regulation.
„ Filing your Employer of Household Worker(s)              the EDD notices carefully because strict time limits    1-916-464-2739 for eligibility requirements.
  Quarterly Report of Wages and Withholdings 
  (DE 3BHW).                                               apply for filing appeals.
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