The Taxpayer Advocate Service Is

Your Voice at the IRS

The Taxpayer Advocate Service (TAS) is an independent  
organization within the Internal Revenue Service (IRS). We 
help taxpayers resolve problems with the IRS, protect taxpayer 
rights, and make administrative or legislative recommendations 
to prevent or correct the problems. 

How can TAS help me?

If you are having tax problems and have not been able 
to resolve them with the IRS, TAS may be able to help 
you. Generally, we help taxpayers when:
  • Your problem is causing a financial difficulty  
    for you, your family, or your business; 
  • You or your business are facing an immediate  
    threat of adverse action; 
  • You’ve repeatedly tried to contact the IRS,  
    but no one has responded, or the IRS hasn’t 
    responded by the date promised; or
  • An IRS process, system, or procedure isn’t operating  
    as intended, causing the IRS to fail to timely respond  
    or resolve your issue.

How do I reach TAS?

• Visit TAS’s website, www.TaxpayerAdvocate.irs.gov, to get help       
  any time with general tax topics. 
• Fill out Form 911, Request for Taxpayer Advocate Service Assistance 
  (and Application for Taxpayer Assistance Order). You can download 
  the form from www.IRS.gov or request it via phone at 1-800-829-3676. 
• Call TAS’s toll-free phone line at 877-777-4778 for assistance.

www.TaxpayerAdvocate.irs.gov

What are my rights as a taxpayer?

The Taxpayer Bill of Rights consists of ten fundamental rights that 
taxpayers should be aware of when dealing with the IRS. Visit  
www.TaxpayerAdvocate.irs.gov/taxpayer-rights for more information.

The Right to Be Informed         The Right to 
The Right to Quality Service     Privacy 
The Right to Pay No More Than    The Right to 
the Correct Amount of Tax        Confidentiality 
The Right to Challenge the IRS’s The Right  
Position and Be Heard            to Retain  
                                 Representation 
The Right to Appeal an IRS  
Decision in an Independent Forum The Right to a 
                                 Fair and Just Tax System
The Right to Finality 

What other ways does TAS help taxpayers?

Systemic Advocacy
TAS’s Systemic Advocacy function works to resolve systemic problems – 
single issues that affect multiple taxpayers. You can report systemic issues 
at www.IRS.gov/sams. 
Low Income Taxpayer Clinics
Low Income Taxpayer Clinics (LITCs) assist individuals whose income is  
below a certain level who need to resolve tax problems with the IRS. They 
also provide education, outreach, and information on taxpayer rights to 
individuals who speak English as a second language. For more information 
or to find an LITC near you, visit www.TaxpayerAdvocate.irs.gov/litc or IRS 
Publication 4134, Low Income Taxpayer Clinic List.
Taxpayer Advocacy Panel
Taxpayers have an opportunity to provide direct feedback to the IRS 
through the Taxpayer Advocacy Panel (TAP). TAP is a Federal Advisory 
Committee comprised of an independent panel of citizen volunteers who 
listen to taxpayers, identify taxpayers’ issues, and make suggestions for 
improving IRS service, responsiveness, and customer satisfaction. Contact 
TAP at www.improveirs.org.

                     www.facebook.com/YourVoiceatIRS
                     www.twitter.com/YourVoiceatIRS
                     www.youtube.com/TASNTA

Publication 1546EZ (Rev. 6-2022) Catalog Number 50560N Department of the Treasury 
Internal Revenue Service www.IRS.gov