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Payment Options (continued)                                   account, including any penalties and interest. See Form 656,       6. How do I know if the information I sent before was 
                                                              Offer in Compromise, and Form 656-L, Offer in Compromise              considered? 
Taxpayers may enroll in EFTPS at www.eftps.gov or             (Doubt as to Liability), which includes necessary forms and           When the examiners provide any explanations to you, a list 
by completing a form available from EFTPS customer            instructions. In most cases, there is an application fee and a        of the documentation that you submitted will be included 
service at (800) 555-4477. Once enrolled in EFTPS, you        required initial payment associated with applying for an Offer        with an explanation as to if it was acceptable. If the list 
can pay all your federal taxes electronically using the       in Compromise.                                                        doesn’t include the documents that you submitted, you 
Internet or phone. You can also make EFTPS payments                                                                                 may need to resubmit that information.
through your local financial institution.                     Temporarily Delay the Collection Process                           7. Do I need to resend the information previously 
                                                              If we determine that you can’t pay any of your tax debt, we           submitted? 
Installment Agreement                                         may temporarily delay collection until your financial condition       Under normal circumstances you do not. If for some 
An installment agreement (IA) allows you to pay your          improves. You should know that if we delay collecting from            reason it appears that the IRS didn’t receive previously 
debt in smaller, more manageable amounts. Installment         you, your debt will continue to increase until the tax, penalties,    submitted documentation, you may resubmit that 
agreements generally require equal monthly payments. We       and interest are paid in full. During a temporary delay, we           information.
base the amount and number of your installment payments       will periodically review your ability to pay. We may also file 
on the amount you owe and your ability to pay that amount     a Notice of Federal Tax Lien, to protect the government’s          If you decide to request audit reconsideration, please send 
within the time we can legally collect payments from you.     interest in your assets. See Publication 594, The IRS              your request to the address of the IRS campus shown on              What Should You 
You should be aware, however, that an installment             Collection Process.                                                your Examination Report listed below. If the office that 
                                                                                                                                 completed your audit is not listed, call the toll free numbers      Know About
agreement is more costly than paying all the taxes you owe    Help with Unresolved Tax Problems and Hardships                    below for the correct address to send your request.
now. Like revolving credit arrangements, we charge interest   The Taxpayer Advocate Service can help you if you tried 
on the unpaid portion of the debt. Penalties also continue to unsuccessfully to resolve a problem with the IRS. Your local       Andover Campus                 Kansas City Campus
accumulate on installment agreements.                         Taxpayer Advocate can offer you special help if you have a         Internal Revenue Service       Internal Revenue Service 
Another cost associated with an installment agreement         significant hardship as a result of a tax problem. For more        P.O. Box 9053 Stop 823         P3 Stop 4200 
is a user fee. We charge this one-time fee to set up the      information, call toll-free 1-877-777-4778 (1-800-829-4059 for     Andover, MA 01810-0953         Kansas City, MO 64999 
agreement. If you do not meet the terms of the agreement      TTY/ TDD) or write to the Taxpayer Advocate at the IRS Office      Phone 1-866-897-0177           Phone 1-866-897-0177
throughout the life of the agreement, we charge an            that last contacted you.                                           Atlanta Campus                 Fresno Campus
additional fee to reinstate it.                                                                                                  Internal Revenue Service       Internal Revenue Service 
                                                              Frequently Asked Questions                                         P.O. Box 47-421 Stop 54A       P.O. Box 12067 Stop 82206 
If you want to pay off your tax debt through an installment   1. How long do I have to file for audit reconsideration?           Doraville, GA 30362            Fresno, CA 93776 
agreement, visit www.irs.gov and use the search engine           An audit reconsideration request can be made anytime            Phone 1-866-897-0177           Phone 1-866-897-0177
with keywords “installment agreement” or call the number         after an examination assessment has been made on 
shown on your bill.                                              your account and the tax remains unpaid.                        Austin Campus                  Memphis Campus
                                                                                                                                 Internal Revenue Service       Internal Revenue Service 
If you arrange for an installment agreement, you may use      2. Where do I send my reconsideration request?                     P.O. Box 934 Stop 4103         P.O. Box 30086 Stop 8236 
any of the following payment methods:                            All reconsideration requests are first reviewed in the          Austin, TX 78767               Memphis, TN 38130-0086 
                                                                 IRS campuses listed in this publication. Please call one        Phone 1-866-897-0177           Phone 1-866-897-0161
Personal or business checks, money orders, or                  of the toll free numbers for the campus to obtain correct 
  certified funds (payable to the United States Treasury)        address. If a face to face meeting is necessary the             Brookhaven Campus              Ogden Campus
Credit and debit cards                                         campus will transfer to the office nearest you.                 Internal Revenue Service       Internal Revenue Service 
                                                                                                                                 P.O. Box 9005 Stop 611,        P.O. Box 9036 Stop 4440 
Payroll deductions your employer takes from your            3. Do I need to complete a special form to request                 Team 406                       Ogden, UT 84201 
  salary and regularly sends to IRS                              audit reconsideration? 
                                                                 The IRS doesn’t require you to complete a special form,         Holtsville, NY 11742           Phone 1-866-897-0161
Electronic transfers (direct debits) from your bank            however, Form 12661, Disputed Issue Verification, is            Phone 1-866- 897-0161                                               THE  
                                                                                                                                                                Philadelphia Campus
  account or other similar means                                 recommended to explain the issues you disagree with.            Cincinnati Campus              Internal Revenue Service 
Note: We generally cannot take any collection actions         4. How long will it take before I receive an answer to             Internal Revenue Service       Exam Recon, M/S 4-E08-141            AUDIT 
affecting your property while we consider your request for       my request?                                                     CIRSC                          2970 Market Street 
an installment agreement, while your agreement is in effect,     The IRS strives to timely handle all requests received.         P.O. Box 308 Stop 8202         Philadelphia, PA 19104               RECONSIDERATION 
for 30 days after we reject your request for an agreement or     You should expect to hear from us regarding                     Covington, KY 41012            Phone 1-866-897-0161
for any period while you appeal the rejection.                   your reconsideration request within 30 days after               Phone 1-866-897-0161
                                                                 submission.                                                                                                                         PROCESS
Offer in Compromise (OIC)
With an OIC, we can accept less than the full amount          5. Do I need to send proof with my request for 
you owe when it is doubtful we will be able to collect the       reconsideration? 
entire amount due or if collection action would create           Yes. In order to have your case reconsidered, 
an economic hardship. In some cases, we may accept               documentation must accompany the request.
an Offer in Compromise (OIC), to settle an unpaid tax 
                                                                                                                                          Publication 3598 (Rev. 2-2015)  Catalog Number 29542P 
                                                                                                                                    Department of the Treasury  Internal Revenue Service  www.irs.gov



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                                                                report, Form 4549, along with the new documentation that            If you disagree with the results of the reconsideration:         The Right to Confidentiality 
  What You Should Know about the Audit                          supports your position. Include a daytime and evening telephone     Request an Appeals Conference,                                   Taxpayers have the right to expect that any 
             Reconsideration Process                            number and the best time for us to call you.                                                                                           information they provide to the IRS will not be 
                                                                                                                                    Pay the amount due in full and file a formal claim, or           disclosed unless authorized by the taxpayer or by law. 
                                                                Please do not send original documents – originals will not be       Do nothing. We will send you a bill for the amount due.          Taxpayers have the right to expect appropriate action 
The IRS Mission                                                 returned.                                                                                                                              will be taken against employees, return preparers, 
                                                                                                                                    You have the following rights as a taxpayer:                       and others who wrongfully use or disclose taxpayer 
Provide America’s taxpayers top quality service by helping      Note: If you are faxing your documents, please include your                                                                            return information.
them understand and meet their tax responsibilities and by      identifying information (i.e., your TIN and tax year) on each page  The Right to Be Informed
applying the tax law with integrity and fairness to all.        you fax. This is to ensure all pages are associated with your case.   Taxpayers have the right to know what they need to             The Right to Retain Representation
                                                                                                                                      do to comply with the tax laws. They are entitled to             Taxpayers have the right to retain an authorized 
What is Audit Reconsideration?                                  The IRS will not accept your audit reconsideration request if:        clear explanations of the laws and IRS procedures in             representative of their choice to represent them in 
                                                                                                                                      all tax forms, instructions, publications, notices, and          their dealings with the IRS. Taxpayers have the right 
An Audit Reconsideration is a process used by the Internal      You previously agreed to pay the amount of tax you owe              correspondence. They have the right to be informed of            to seek assistance from a Low Income Taxpayer 
Revenue Service to help you when you disagree with the            by signing an agreement such as a Form 906, Closing                 IRS decisions about their tax accounts and to receive clear      Clinic if they cannot afford representation.
results of an IRS audit of your tax return, or a return created   Agreement; a Compromise agreement; or an agreement on               explanations of the outcomes.                                  The Right to a Fair and Just Tax System
for you by the IRS because you did not file a tax return as       Form 870-AD with the Appeals office.                              The Right to Quality Service                                     Taxpayers have the right to expect the tax system to 
authorized by the Internal Revenue Code 6020(b).                The amount of tax you owe is the result of final partnership        Taxpayers have the right to receive prompt, courteous, and       consider facts and circumstances that might affect 
                                                                  item adjustments under TEFRA, Tax Equity Fiscal                     professional assistance in their dealings with the IRS, to be    their underlying liabilities, ability to pay, or ability to 
Reasons for a Request                                             Responsibility Act.                                                 spoken to in a way they can easily understand, to receive        provide information timely. Taxpayers have the right 
                                                                                                                                      clear and easily understandable communications from the          to receive assistance from the Taxpayer Advocate 
You may request audit reconsideration if you:                   The United States Tax Court, or another court, has issued a         IRS, and to speak to a supervisor about inadequate service.      Service if they are experiencing financial difficulty or if 
                                                                  final determination on your tax liability.                                                                                           the IRS has not resolved their tax issues properly and 
Did not appear for your audit                                                                                                     The Right to Pay No More than the Correct Amount                 timely through its normal channels.
                                                                Once your documentation is received                                   of Tax 
Moved and did not receive correspondence from the IRS         We will send you a letter if we need further information to           Taxpayers have the right to pay only the amount of tax         Payment Options
Have additional information to present that you did not       reconsider your disputed issue(s).                                    legally due, including interest and penalties, and to have the 
  provide during your original audit                                                                                                  IRS apply all tax payments properly.                           Pay the full amount now
                                                                It is in your best interest to provide complete information on each                                                                  Make your check or money order payable to “United 
Disagree with the assessment from the audit                   disputed issue. We consider each issue separately based on the      The Right to Challenge the IRS’s Position and Be Heard         States Treasury” and mail to the address on your bill. 
                                                                                                                                      Taxpayers have the right to raise objections and provide 
Steps to follow to get Audit Reconsideration                    new information that you provide. We will change any adjustment       additional documentation in response to formal IRS actions     Write the tax year, your Social Security Number, and your 
                                                                if your new information and the tax law support that change.          or proposed actions, to expect that the IRS will consider      phone number on your check or money order.
Step 1:                                                                                                                               their timely objections and documentation promptly and 
Review the examination report and attachments to determine      When we receive your documentation, we may delay our                  fairly, and to receive a response if the IRS does not agree    Payment by Credit or Debit Card
which items you feel are incorrect. Gather the documentation    collection activity. However, we may resume collection activity if    with their position.                                           Payment by debit or credit cards is convenient, safe, and 
needed to support your position. Verify that the supporting     the documentation is not sufficient to support your position and                                                                     secure. Individual taxpayers may make credit or debit card 
documentation is new information that has not been presented    you do not respond to any requests for additional information       The Right to Appeal an IRS Decision in an                      payments on tax liabilities (including installment agreement 
before and ensure that it is for the tax year in question.      within 30 calendar days.                                              Independent Forum 
                                                                                                                                      Taxpayers are entitled to a fair and impartial administrative  payments) by phone or Internet using major credit cards. 
Your reconsideration request will be accepted if:               Note: If you currently have an installment agreement, you must        appeal of most IRS decisions, including many penalties,        These payments are made to the United States Treasury 
                                                                                                                                      and have the right to receive a written response regarding     through authorized credit card service providers.
                                                                continue to make payments. You may want to refer to Publication       the Office of Appeals’ decision. Taxpayers generally have 
You submit information that we have not considered            1546, Taxpayer Advocate Service - Your Voice at the IRS, if you       the right to take their cases to court.                        The service providers charge a convenience fee based 
  previously.                                                   are experiencing economic hardship as a result of a tax problem.                                                                     on the payment amount. You will be informed of the 
You filed a return after the IRS completed a return for you.                                                                      The Right to Finality                                          convenience fee amount before the credit card payment 
                                                                We will notify you once we complete our review to inform              Taxpayers have the right to know the maximum amount of 
You believe the IRS made a computational or processing        you that:                                                             time they have to challenge the IRS’s position as well as the  is authorized. You must agree to the terms and conditions 
  error in assessing your tax.                                                                                                        maximum amount of time the IRS has to audit a particular       of the payment including acceptance of the convenience 
                                                                We accepted your information. If so, we will abate (remove)         tax year or collect a tax debt. Taxpayers have the right to    fee before the transaction is completed. The payment date 
The liability is unpaid or credits are denied.                  the tax assessed.                                                   know when the IRS has finished an audit.                       will be the date the charge is authorized. The confirmation 
Note: If you have paid the amount due in full, you must file a  We accepted your information in part and we will partially        The Right to Privacy                                           number provided at the end of the transaction and on your 
formal claim (Form 1040X, Amended U.S. Individual Income          reduce the tax assessed.                                            Taxpayers have the right to expect that any IRS inquiry,       account statement will both provide proof of payment.
Tax Return).                                                      Your information did not support your claim and we are              examination, or enforcement action will comply with the 
                                                                                                                                                                                                   Visit www.irs.gov, Keyword: epay or e-pay, to obtain a 
                                                                  unable to eliminate the tax assessed.                               law and be no more intrusive than necessary, and will 
Step 2:                                                                                                                               respect all due process rights, including search and seizure   list of authorized service providers and to obtain updated 
Make photocopies of the documents gathered above                If you agree with the results of the reconsideration:                 protections and will provide, where applicable, a collection   information on card payment options.
                                                                                                                                      due process hearing.
and attach to your letter explaining your request for           Pay the amount due in full or make other arrangements as                                                                             The Electronic Federal Tax Payment System (EFTPS)
reconsideration. Please ensure that you are clear as to which   outlined in the section titled “Payment Options”.                                                                                    The Internal Revenue Service and Financial Management 
changes you want us to consider. Form 12661, Disputed                                                                                                                                                Service provide EFTPS free. It is convenient, secure, and 
Issue Verification, is recommended to explain the issues you                                                                                                                                         saves time.
disagree with. If available, attach a copy of your examination 






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